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Lower risk Medical device recall · FDA · Published July 2, 2021

Hero Health Model 100 Smart Pill Dispenser Recall: Missed Dose Prompting Issue

Hero Health recalls Model 100 (H-100) smart pill dispensers due to a prompt for missed doses after dispensing. Affected users should contact Hero Health for details.

Plain-English summary generated from official FDA data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 FDA recall #Z-2443-2021Medical deviceHero Health ›
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Contact the company

Recalling firmHero Health20902 Corsair Boulevard · Hayward, CA 94545
✎ GovInfoNow plain-language explainer

Hero Health is recalling its Model 100 (H-100) smart pill dispensers because the device sometimes prompts for a missed dose after it has already dispensed the medication. This could lead to incorrect medication timing, which might affect treatment effectiveness. Read more at govinfonow.com/recall/62243-hero-health-model-100-smart-pill-dispenser-recall-missed-dose.

Source Summary by GovInfoNow · govinfonow.com/recall/62243-hero-health-model-100-smart-pill-dispenser-recall-missed-dose · Updated August 19, 2026 · FDA enforcement record: FDA #Z-2443-2021

Cite this page

“Hero Health Model 100 Smart Pill Dispenser Recall: Missed Dose Prompting Issue.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/62243-hero-health-model-100-smart-pill-dispenser-recall-missed-dose. Based on FDA recall #Z-2443-2021 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-2443-2021%22&limit=1).

Hero Health voluntarily recalled The Hero Model 100 (H-100) smart pill dispenser system due to a hazard where the device prompts for a missed dose that had already been dispensed, according to the FDA on July 2, 2021.

How to tell if you have it

  • Brand: Hero Health
  • Product: The Hero Model 100 (H-100)
  • Catalog Number: F00002 Hero 100 V1.4
  • Software Version: V2.04.012
  • Units Affected: 12,039

The hazard

The recall involves a hazard where the dispenser prompts for a missed dose that had already been dispensed.

Context

GovInfoNow's records show other recent recalls of similar products include Broselow Filled Organizer Recall: Dosing Errors for Vecuronium, Flumazenil, Ketamine (2025-12-15), ICU Medical Plum Solo IV Pump Recall: Risk of Incorrect Drug Delivery (2026-04-29), and Philips IntelliVue MX100 Patient Monitor Recall: No Alarms May Cause Missed Alerts (2025-10-31).

How to tell if you have this one

Check for the Hero Model 100 (H-100) system with catalog number F00002 and version 1.4. The device is sold as a smart pill dispenser with a medication management app.

  • Brand
    Hero Health
  • Category
    Medical device
Based on the official FDA remedy

What to do — step by step

  1. Contact Hero Health

    Reach out to Hero Health directly for specific instructions on how to handle the recalled device.

Where it went and when

Where it was distributed

Distributed nationwide.

Alaska: yesAKMaine: yesMEVermont: yesVTNew Hampshire: yesNHWashington: yesWAIdaho: yesIDMontana: yesMTNorth Dakota: yesNDMinnesota: yesMNIllinois: yesILWisconsin: yesWIMichigan: yesMINew York: yesNYRhode Island: yesRIMassachusetts: yesMAOregon: yesORNevada: yesNVWyoming: yesWYSouth Dakota: yesSDIowa: yesIAIndiana: yesINOhio: yesOHPennsylvania: yesPANew Jersey: yesNJConnecticut: yesCTCalifornia: yesCAUtah: yesUTColorado: yesCONebraska: yesNEMissouri: yesMOKentucky: yesKYWest Virginia: yesWVVirginia: yesVAMaryland: yesMDDelaware: yesDEArizona: yesAZNew Mexico: yesNMKansas: yesKSArkansas: yesARTennessee: yesTNNorth Carolina: yesNCSouth Carolina: yesSCDistrict of Columbia: yesDCOklahoma: yesOKLouisiana: yesLAMississippi: yesMSAlabama: yesALGeorgia: yesGAHawaii: yesHITexas: yesTXFlorida: yesFL

FDA distribution: “U.S. Nationwide distribution.” States read from FDA’s own wording; “not listed” means the notice does not name it.

Distributed nationwide.

Recall timeline

FDA terminated this recall 2.3 years after the firm started it.

1. Firm started the recall: Jul 2, 202112. FDA classified it Class II: Sep 10, 202123. Published in FDA’s Enforcement Report: Sep 22, 202134. FDA terminated the recall: Nov 2, 2023420212023
  1. Firm started the recall
  2. FDA classified it Class II
  3. Published in FDA’s Enforcement Report
  4. FDA terminated the recall

Dates from the agency record only; steps without a date are left out.

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Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

  • Official source: FDA Recall #Z-2443-2021 (July 2, 2021) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-2443-2021 to see it in context.
  • Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
  • GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.
GovInfoNow is an independent guide. We are not FDA or any government agency. Always confirm details with the official recall.Data: CPSC · FDA · NHTSA · USDA