Philips recalls EPIQ 5, 5C, 5G, 7, 7C, 7G, CVxi and CVx ultrasound systems with software versions 5.0, 5.0.1 and 5.0.2 due to intermittent lock-ups during exams. No action required for users with updated software.
Due to a software defect that can intermittently cause the system to lock-up which exiting Review Mode while performing an exam.
Philips is recalling specific ultrasound systems with software versions 5.0, 5.0.1, and 5.0.2 because of a software defect that can cause the system to lock up while performing exams. This issue does not pose a safety risk to users but may disrupt exam procedures.
The software defect causes the system to intermittently lock up while performing exams. This may lead to interrupted procedures but does not cause physical harm to users or patients.
Healthcare professionals using Philips EPIQ ultrasound systems with software versions 5.0, 5.0.1, or 5.0.2 are most at risk of interrupted exams due to system lock-ups.
Check if your EPIQ ultrasound system has software version 5.0, 5.0.1, or 5.0.2. Models include EPIQ 5, 5C, 5G, 7, 7C, 7G, CVxi, and CVx. Serial numbers/UDI codes are listed in the recall notice.
Verify your system's software version by checking the device settings or documentation. If it's 5.0, 5.0.1, or 5.0.2, it's affected.
No, this recall does not pose a safety risk. The software defect causes intermittent lock-ups during exams but does not cause physical harm.
No action is required if your system has software version 5.0.2 or later. If you have software versions 5.0, 5.0.1, or 5.0.2, check the device settings to confirm the version.
Check your system's software version. Affected models include EPIQ 5, 5C, 5G, 7, 7C, 7G, CVxi, and CVx with software versions 5.0, 5.0.1, or 5.0.2.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2483-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2483-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
