Philips recalls Affiniti Diagnostic Ultrasound Systems with software versions 5.0, 5.0.1, and 5.0.2 due to intermittent lock-ups during exams. Affected models include Affiniti 30, 50, and 70 series with specific serial numbers. No action is required for users but they should check their software version.
Due to a software defect that can intermittently cause the system to lock-up which exiting Review Mode while performing an exam.
Philips is recalling Affiniti Diagnostic Ultrasound Systems with software versions 5.0, 5.0.1, and 5.0.2 because of a software defect that can cause the system to lock up while performing exams. This issue does not pose a safety risk but may disrupt medical procedures. Users should check their software version and contact Philips if needed.
The software defect causes the system to intermittently lock up during exams, which may interrupt medical procedures. However, this does not involve physical harm, fire, or injury risks.
Healthcare providers using Philips Affiniti Diagnostic Ultrasound Systems with software versions 5.0, 5.0.1, or 5.0.2 are most at risk. The issue affects specific models including Affiniti 30, 50, and 70 series.
Check if your system has software versions 5.0, 5.0.1, or 5.0.2. Affected models include Affiniti 30, 50, and 70 series with specific serial numbers listed in the recall notice.
Review your system's software version to see if it is 5.0, 5.0.1, or 5.0.2.
No, the recall does not pose a safety risk. The software defect causes intermittent lock-ups during exams but does not involve physical harm, fire, or injury.
Check your system's software version in the device settings or contact Philips for assistance.
No action is required if your software version is not 5.0, 5.0.1, or 5.0.2.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2484-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2484-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
