Philips recalls Allura Xper series medical imaging devices due to potential overheating from 480V hospital power. This may cause burning smells and reduced X-ray performance. Affected units have specific serial numbers.
Early life failure of the ADUs only occurs when the hospital mains provide 480V to the system. This current voltage may lead to saturation and overheating of the coils that protect the IGBTs (insulated-gate bipolar transistor) of the ADU. The overheating may generate a peculiar burning smell that may be noticed. In some instances, this burning smell may be noticed before the ADU fails. When the ADU fails the X-ray performance of the system is reduced to Emergency Fluoroscopy. Exposure will not be possible and image quality will be reduced.
Philips recalls its Allura Xper series medical imaging devices because hospital power supplies using 480V can cause overheating of internal components. This may lead to a burning smell and reduced X-ray performance, but does not cause immediate injury.
The device's internal protection system (ADU) can overheat when connected to 480V hospital power. This overheating may produce a burning smell and reduce the device's X-ray performance to emergency fluoroscopy mode, but does not cause immediate injury.
Healthcare facilities using Philips Allura Xper series for vascular, cardiovascular, or neurovascular imaging procedures are affected. Staff and patients using these devices during procedures are at risk if the hospital power supply is 480V.
The Allura Xper series is used for vascular, cardiovascular, and neurovascular imaging. Affected units have a serial number starting with '7'.
Verify if your hospital provides 480V power to the device's location.
Look for a peculiar burning smell, which may indicate overheating before failure.
The device can overheat when connected to 480V hospital power, which may cause a burning smell and reduce X-ray performance to emergency fluoroscopy mode.
The Allura Xper series is used for vascular, cardiovascular, and neurovascular imaging procedures, and affected units have a serial number starting with '7'.
Monitor for the burning smell, as it may indicate overheating before the device fails.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2475-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2475-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
