Philips recalls Allura Xper series medical imaging devices due to potential overheating from 480V hospital power, causing reduced X-ray performance and possible burning smell. Affected units have specific serial numbers.
Early life failure of the ADUs only occurs when the hospital mains provide 480V to the system. This current voltage may lead to saturation and overheating of the coils that protect the IGBTs (insulated-gate bipolar transistor) of the ADU. The overheating may generate a peculiar burning smell that may be noticed. In some instances, this burning smell may be noticed before the ADU fails. When the ADU fails the X-ray performance of the system is reduced to Emergency Fluoroscopy. Exposure will not be possible and image quality will be reduced.
Philips is recalling its Allura Xper series medical imaging devices because they can overheat when connected to 48:00V hospital power, leading to reduced X-ray performance and possible burning smells. This could affect patient imaging safety if the device fails during procedures.
The device can overheat when connected to 480V hospital power, causing the protective coils to fail. This may produce a burning smell before failure occurs and reduce X-ray performance to emergency fluoroscopy, making imaging unsafe for critical procedures.
Healthcare facilities using Philips Allura Xper series devices for vascular, cardiovascular, or neurovascular imaging procedures are most at risk. Patients undergoing these procedures may be affected if the device fails during critical interventions.
The Allura Xper series is used for vascular, cardiovascular, and neurovascular imaging. Affected units have serial numbers starting with 48, 66, 67, or 160.
Look for serial numbers starting with 48, 66, 67, or 160 on the device or documentation.
The device can overheat when connected to 480V hospital power, causing reduced X-ray performance and possible burning smells.
The X-ray performance reduces to emergency fluoroscopy, and imaging may not be possible with reduced image quality.
Check the serial number on the device or documentation; affected units start with 48, 66, 67, or 160.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2474-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2474-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
