Siemens Medical Solutions recalls certain CT scanners due to software errors that can interrupt scans and cause delays in diagnosis. Affected models include Somatom go.Up, go.All, go.Top, and X.cite systems with specific software versions.
Software versions may result in sporadic problems causing scanning workflow interruptions and unexpected user notifications. Sporadic software errors may also occur during interventional workflows, resulting in delay in diagnosis or scan aborts with the necessity for patient rescan may occur
Siemens has recalled CT scanners with specific software versions that may cause scanning interruptions and delays in diagnosis. This could lead to patients needing rescans if the software errors occur during critical medical procedures.
The software versions may cause sporadic errors during scans, leading to workflow interruptions and unexpected notifications. These errors can delay diagnosis or require patients to undergo rescans if they occur during critical procedures.
Medical facilities using the recalled CT scanners with specific software versions are most at risk. Patients undergoing scans on these systems might experience delays or rescan requirements.
Check if your Siemens CT scanner has the model numbers listed: SOMATOM go.Up (11061620, 11061628), SOMATOM go.All (11061630), SOMATOM go.Top (11061640), or SOMATOM X.cite (11330001). The software versions syngo.CT VA20A_SP4a, VA20A_SP5, VA30A_SP2, VA30A_SP2a, VA30A_SP3, or VA30A_FP2 are also affected.
Identify your CT scanner's software version by checking the model number and software version on the device or documentation.
Download and install the appropriate software update (CT016/21/S, CT018/21/S, CT022/21/S, or CT025/21/S) as specified for your model.
No, the recall does not require immediate discontinuation. The software updates can be applied to fix the issues.
Updates CT016/21/S, CT018/21/S, CT022/21/S, and CT025/21/S are available for specific models and software versions.
Check if your scanner has the model numbers listed: SOMATOM go.Up (11061620, 11061628), SOMATOM go.All (11061630), SOMATOM go.Top (11061640), or SOMATOM X.cite (11330001) with the specified software versions.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-2500-2021 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-2500-2021 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
