Hill-Rom recalls specific nurse call communication systems due to potential failure during reboot cycles. Affected units may become non-functional and require replacement.
An unrecoverable error may occur where a component will fail to complete the reboot cycle, become non-functional and must be replaced.
Hill-Rom is recalling certain nurse call communication systems that may fail during reboot cycles and become non-functional. This could lead to communication issues in healthcare settings where these systems are used.
The systems may fail to complete reboot cycles, causing components to become non-functional. This could disrupt communication in healthcare environments where these systems are critical for patient and staff safety.
Healthcare facilities using the affected NaviCare or Voalte nurse call systems are most likely affected. The risk is primarily for staff and patients relying on these communication systems.
Check for part numbers 3.6, 3.7, or 3.9 (NaviCare) or 4.0 (Voalte) with the listed unique device identifiers (UDIs). These units were sold with software versions 3.5.400 and above.
Identify the part number and unique device identifier (UDI) on the product label to confirm if it's affected.
The recall is due to a potential unrecoverable error that may cause the system to fail during reboot cycles and become non-functional.
Check the product's part number and unique device identifier (UDI) to see if it's affected. If it is, contact Hill-Rom for replacement instructions.
The hazard involves potential system failure during reboot cycles, which could disrupt communication in healthcare settings but does not pose an immediate safety risk.
We’ve drafted a message you can send Hill-Rom to request your refund or repair — edit it as you like.
Subject: Recall Z-0402-2022 — Hill-Rom Hill-Rom Hello, I own a Hill-Rom that is covered by recall Z-0402-2022 from Hill-Rom. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
