Hill-Rom recalls specific nurse call communication systems due to potential failure during reboot cycles. Affected units may become non-functional and require replacement.
“Hill-Rom NaviCare/Voalte Nurse Call Systems: Unrecoverable Reboot Errors.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/61680-hill-rom-navicare-voalte-nurse-call-systems-unrecoverable-reboot-errors. Based on FDA recall #Z-0402-2022 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0402-2022%22&limit=1).
Hill-Rom, Inc. recalled NaviCare and Voalte Nurse Call communication systems due to unrecoverable errors that cause components to fail and become non-functional, according to the FDA on Oct. 14, 2021.
How to tell if you have it
NaviCare Nurse Call, Part Numbers: 3.6, 3.7, 3.9
Voalte Nurse Call, Part Number 4.0
UDI 00887761001541 (Part Number 3.6)
UDI 00887761021198 (Part Number 3.7)
UDI 00887761985209 (Part Number 3.9)
UDI 00887761995079 (Part Number 4.0)
Software versions 3.5.400 and above
The hazard
An unrecoverable error may occur where a component will fail to complete the reboot cycle, become non-functional and must be replaced.
Context
GovInfoNow's records show Hill-Rom, Inc. has 9 other recalls on record since Jan. 12, 2018. Other recent recalls of similar products include Hill-Rom Traverse Rail Carriers (Jan. 14, 2022), Hill-Rom Liko M220 Lifts (Dec. 23, 2021), and Hill-Rom Stretch Leveller Model 3156200 (Aug. 11, 2021).
How to tell if you have this one
Check for part numbers 3.6, 3.7, or 3.9 (NaviCare) or 4.0 (Voalte) with the listed unique device identifiers (UDIs). These units were sold with software versions 3.5.400 and above.
Brand
Hill-Rom
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Check Product Details
Identify the part number and unique device identifier (UDI) on the product label to confirm if it's affected.
Where it went and when
Where it was distributed
Distributed nationwide, and outside the U.S.
Nationwide
Not listed
FDA distribution: “Worldwide distribution - US Nationwide.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide, and outside the U.S.
Recall timeline
FDA terminated this recall 2.8 years after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
4FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-0402-2022 (October 14, 2021) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0402-2022 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.