Philips recalls certain CT scanners due to software issues that may cause incorrect image display, error interpreting patient images, and patient exposure to incorrect image/function during clinical use.
Three software issues affecting incorrect image display, error interpreting patient images due to image reporting, and patient exposure to incorrect image/function during clinical use.
Philips is recalling certain whole-body CT scanners that have software issues causing incorrect image display, error interpreting patient images, and potential patient exposure to incorrect image/function during clinical use. This could lead to misdiagnosis or improper treatment if the scanner is used without correction.
The software issues can cause the CT scanner to display incorrect images, misinterpret patient images, and expose patients to incorrect image or function during clinical use. This may lead to misdiagnosis or improper treatment decisions if the scanner is used without correction.
Healthcare facilities using Philips Inclusive CT scanners with system codes 728143 or 728144 are affected. Patients and medical staff using these scanners may be at risk of misdiagnosis or improper treatment if the software issues are not corrected.
Check for system codes 728143 or 728144 on the scanner. The equipment numbers listed in the recall include specific serial numbers and model identifiers that can be found on the device or in the documentation.
Reach out to Philips customer support to confirm if your scanner is affected and get instructions for correction.
Check if your scanner has system codes 728143 or 728144. Affected units are listed with specific equipment numbers and serial numbers in the recall notice.
Contact Philips customer support to confirm if your scanner is affected and get instructions for correction.
The software issues may cause incorrect image display or misinterpretation of patient images, potentially leading to misdiagnosis or improper treatment if the scanner is used without correction.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0576-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-0576-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
