HP recalls lithium-ion batteries for notebook computers that can overheat and cause fire or burns. Affected models include HP Pavilion, Compaq Presario, and other HP/Compaq notebooks. Consumers should remove batteries and contact HP for replacement.
The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
HP is recalling lithium-ion batteries used in specific notebook models due to a fire and burn hazard. If you have one of the recalled batteries, you must remove it immediately and get a free replacement from HP.
The recalled lithium-ion batteries can overheat, which may lead to fire or burns. This happens because the batteries are defective and can become unstable under normal use conditions.
HP and Compaq notebook computer owners with the specific model numbers listed in the recall notice are affected. Users with recalled batteries are at risk of fire or burns if the battery overheats.
Check the service label on the bottom of your notebook computer for the model number. The recalled batteries are used in specific HP and Compaq notebook models listed in the recall notice. Not all batteries with matching bar codes are included in this recall.
Take the recalled batteries out of your notebook computer to prevent fire or burns.
Call HP to check if your battery is included in this recall and get a free replacement battery.
After removing the battery, use the AC adapter to power your computer until a replacement battery arrives.
Consumers should immediately remove the batteries referenced above from their notebook computer and contact HP to determine if their battery is included in this recall (even if the battery was previously checked). Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. HP recommends that only batteries obtained from HP or an HP authorized reseller be used with HP notebook PCs.
The recall includes HP Pavilion dv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dx6000, dx6500, dx6700, dv9000, dv9500, dv9700, Compaq Presario A900, C700, F500, F700, V3000, V3500, V3700, V6000, V6500, V6700, HP G6000, G7000, and HP Compaq 6510b, 6515b, 6710b, 6710s, 6715b, 6715s models.
No, only batteries with the specific bar codes listed in the recall notice are affected. Not all batteries matching the bar codes are included in this recall.
Remove the battery from your notebook immediately and contact HP to get a free replacement battery. You can use the AC adapter until the replacement arrives.
We’ve drafted a message you can send HP to request your refund or repair — edit it as you like.
Subject: Recall 238 — HP Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers Hello, I own a Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers that is covered by recall 238 from HP. The official recall notice states: Consumers should immediately remove the batteries referenced above from their notebook computer and contact HP to determine if their battery is included in this recall (even if the battery was previously checked). Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. HP recommends that only batteries obtained from HP or an HP authorized reseller be used with HP notebook PCs. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
