HP recalls lithium-ion batteries for notebook computers that can overheat and rupture, causing fire and burn risks. Consumers should remove batteries and contact HP for replacement.
The recalled lithium-ion batteries can overheat and rupture, posing fire and burn hazards to consumers.
HP is recalling lithium-ion batteries used in specific notebook models due to a fire and burn hazard. If your notebook has one of the recalled batteries, you should stop using it immediately and get a free replacement.
The recalled lithium-ion batteries can overheat and rupture, leading to potential fires and burns. This hazard occurs when the battery is used in normal conditions without proper safety features.
Owners of HP and Compaq notebook computers with the listed model numbers and battery bar codes are affected. Users with recalled batteries are at risk of fire or burns if the battery overheats.
Check the service label on the bottom of your notebook computer for the model number. Compare it to the list of affected models and battery bar codes provided in the recall notice.
Take the recalled battery out of your notebook computer immediately to prevent fire or burns.
Call HP customer service to determine if your battery is included in this recall and get a free replacement battery.
Consumers should immediately remove the batteries from their notebook computer and contact HP to determine if their battery is included in this recall. Consumers who had previously checked their batteries and were informed they were not included in previous announcements are urged to check again. Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives.
No, only specific models with the listed battery bar codes are affected. Check your notebook's service label for the model number.
If you were previously told your battery was not recalled, you should check again as some batteries might have been missed in earlier recalls.
You can use the AC adapter to power your computer until a replacement battery arrives.
We’ve drafted a message you can send HP to request your refund or repair — edit it as you like.
Subject: Recall 684 — HP Lithium-ion batteries used in HP and Compaq notebook computers Hello, I own a Lithium-ion batteries used in HP and Compaq notebook computers that is covered by recall 684 from HP. The official recall notice states: Consumers should immediately remove the batteries from their notebook computer and contact HP to determine if their battery is included in this recall. Consumers who had previously checked their batteries and were informed they were not included in previous announcements are urged to check again. Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
