Boston Scientific recalls LATITUDE NXT System Server Software Model 6460 due to HeartLogic Index and Yellow Alerts not being visible in patient management systems after 8 months of 2022. Affected patients may need to contact support for updates.
Under specific circumstances, the U.S. product registration system did not send up enablement requests to U.S. LATITUDE Customer Support during an 8-month interval in 2022. For these patients, the HeartLogic Index and any associated Yellow Alerts are currently not visible in LATITUDE as may have been intended by the healthcare provider..
Boston Scientific is recalling LATITUDE NXT System Server Software Model 6460 because it stopped sending enablement requests to their support system for 8 months in 2022. This means healthcare providers might not see HeartLogic Index data or Yellow Alerts in patient management, which could affect care decisions.
The software stopped sending enablement requests to U.S. customer support for 8 months in 2022. This caused HeartLogic Index data and Yellow Alerts to not appear in the patient management system, potentially missing important health indicators from healthcare providers.
Healthcare providers using the LATITUDE NXT System Server Software Model 6460 for patient management are likely affected. Patients with the software may not see critical alerts if the system fails to update.
Check for the LATITUDE NXT System Server Software Model 6460 with UDI-DI: 00802526613876. The software was sold in the U.S. between 2022 and 2023.
Reach out to Boston Scientific Customer Support for guidance on updating the software or resolving visibility issues.
The software stopped sending enablement requests to U.S. customer support for 8 months in 2022, causing HeartLogic Index data and Yellow Alerts to not appear in patient management systems.
Healthcare providers may not see critical health indicators like HeartLogic Index data or Yellow Alerts, which could impact treatment decisions.
Contact Boston Scientific Customer Support for assistance with updating the software or resolving visibility issues.
We’ve drafted a message you can send Boston Scientific to request your refund or repair — edit it as you like.
Subject: Recall Z-1216-2023 — Boston Scientific Boston Scientific Hello, I own a Boston Scientific that is covered by recall Z-1216-2023 from Boston Scientific. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
