Philips recalls DigitalDiagnost C50 1.1 models with serial numbers listed. If annual PM for telescopic carriage isn't done, ceiling suspension may drop during power loss, risking patient or user injuries.
If the PM for the telescopic carriage is not performed annually as defined in the Instructions for Use (IFU), the tension force of the spring balancer inside of the telescopic carriage will unavoidably decay through normal wear and tear; as a result there is a potential that the Ceiling Suspension of the DigitalDiagnost C50 system may descend inadvertently if power to the system is interrupted, and may result in injuries to patients and users
Philips is recalling DigitalDiagnost C50 1.1 medical imaging devices. If the annual PM (maintenance) for the telescopic carriage isn't done, the ceiling suspension could drop unexpectedly when power is lost, potentially causing injuries to patients or users.
The telescopic carriage's spring balancer tension naturally decreases over time. Without annual maintenance (PM), the system may drop unexpectedly when power is interrupted, which could injure patients or users.
Healthcare facilities using Philips DigitalDiagnost C50 1.1 models with specific serial numbers listed in the recall. Patients and staff at these facilities are most at risk if the annual maintenance isn't performed.
Check the serial numbers listed in the recall notice. The affected models are Philips DigitalDiagnost C50 1.1 with specific serial numbers provided in the record.
Verify if the annual PM for the telescopic carriage has been completed as per the manufacturer's instructions.
Reach out to Philips for guidance on whether the device needs repair or replacement if maintenance was not done annually.
The recall occurs because if the telescopic carriage's annual maintenance isn't performed, the spring balancer tension may decay, causing the ceiling suspension to drop unexpectedly during power loss.
Without annual maintenance, the ceiling suspension could drop unexpectedly when power is interrupted, potentially causing injuries to patients or users.
No, but you must check if annual maintenance was done. If not, contact Philips for guidance on repair or replacement.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1383-2023 — Philips Philips Hello, I own a Philips that is covered by recall Z-1383-2023 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
