Philips recalls DigitalDiagnost 4 High Performance X-ray systems with potential for units suspended on ceiling to fail and fall. Affected models include 712027, 712031, 712226 and specific serial numbers. Stop using immediately if installed ceiling-mounted.
Potential for units suspended on the ceiling to fail and fall.
Philips is recalling its DigitalDiagnost 4 High Performance X-ray systems that may fail when suspended on ceilings, causing them to fall. This could lead to injury if the unit falls on people or objects below. Affected units have specific model numbers and serial numbers listed in the recall.
The X-ray system units are designed to be suspended from ceilings. If the suspension fails, the unit could fall and cause injury to anyone below it, including people or objects on the floor.
Healthcare facilities and individuals who own or use these X-ray systems installed on ceilings. People in the area below the installation are at risk if the unit falls.
Check for model numbers 712027, 712031, or 712226. Also look for specific serial numbers listed in the recall notice, which include many combinations starting with SN180002, SN190001, SN180003, etc.
Immediately stop using the X-ray system if it's installed on a ceiling. Do not attempt to repair it yourself.
No, these units are not safe to use if installed on ceilings. They have a risk of falling and causing injury.
Immediately stop using it if it's installed on a ceiling. Contact Philips for instructions on how to safely remove it.
Check if your unit has model numbers 712027, 712031, or 712226. Also, verify the serial number against the list provided in the recall notice.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0274-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-0274-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
