Philips recalls DigitalDiagnost C50 X-ray machines (model 712201) due to potential ceiling suspension drop if annual PM for telescopic carriage isn't performed, risking patient and user injuries.
If the PM for the telescopic carriage is not performed annually as defined in the Instructions for Use (IFU), the tension force of the spring balancer inside of the telescopic carriage will unavoidably decay through normal wear and tear; as a result there is a potential that the Ceiling Suspension of the DigitalDiagnost C50 system may descend inadvertently if power to the system is interrupted, and may result in injuries to patients and users
Philips is recalling its DigitalDiagnost C50 X-ray machines (model 712201) because if the annual PM (maintenance procedure) for the telescopic carriage isn't done, the system could drop unexpectedly when power is interrupted, potentially injuring patients or users.
If the annual maintenance procedure (PM) for the telescopic carriage isn't performed as required, the spring balancer inside the carriage will weaken over time. When power is interrupted, the ceiling suspension could drop unexpectedly, causing injuries to patients or users.
Healthcare facilities using Philips DigitalDiagnost C50 X-ray machines with model number 712201 are most at risk. Patients and medical staff using these machines could be injured if the system drops unexpectedly.
Check for the model number 712201 on the machine. The serial numbers listed in the recall notice include many numbers starting with 200004 through 200125 and others.
Verify if the annual PM for the telescopic carriage has been completed as per the Instructions for Use.
Reach out to Philips for guidance on whether the machine is safe to use or needs repair.
Philips recalls the DigitalDiagnost C50 X-ray machines because if the annual PM for the telescopic carriage isn't performed, the spring balancer weakens over time and the ceiling suspension could drop unexpectedly when power is interrupted, risking injuries.
Check for the model number 712201 on the machine. The recall includes specific serial numbers listed in the notice, which start with 200004 through 200125 and others.
No, but you should check if the annual PM has been completed. If not, contact Philips for guidance on whether the machine is safe to use.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1382-2023 — Philips Philips Hello, I own a Philips that is covered by recall Z-1382-2023 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
