Philips recalls DigitalDiagnost C50 X-ray machines (model 712201) due to potential ceiling suspension drop if annual PM for telescopic carriage isn't performed, risking patient and user injuries.
If the PM for the telescopic carriage is not performed annually as defined in the Instructions for Use (IFU), the tension force of the spring balancer inside of the telescopic carriage will unavoidably decay through normal wear and tear; as a result there is a potential that the Ceiling Suspension of the DigitalDiagnost C50 system may descend inadvertently if power to the system is interrupted, and may result in injuries to patients and users
Take action
Contact the company
📍Recalling firmPhilips North America Llc222 Jacobs St · Cambridge, MA 02141-2289
“Philips DigitalDiagnost C50 X-Ray Machine Recall: Risk of Unintentional Ceiling Suspension.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/58771-philips-digitaldiagnost-c50-x-ray-machine-recall-risk-of-unintentional. Based on FDA recall #Z-1382-2023 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-1382-2023%22&limit=1).
The FDA announced on March 9, 2023, that Philips North America LLC is recalling the Philips DigitalDiagnost C50 radiographic imaging system due to a potential hazard of inadvertent descent if power is interrupted. The recall affects units distributed nationwide and internationally.
How to tell if you have it
Brand: Philips
Product: Philips DigitalDiagnost C50
Model Number: 712201
UPC: 00884838082366
The hazard
According to the FDA, if the preventive maintenance for the telescopic carriage is not performed annually as defined in the Instructions for Use, the tension force of the spring balancer inside the telescopic carriage will decay through normal wear and tear. As a result, there is a potential that the Ceiling Suspension of the DigitalDiagnost C50 system may descend inadvertently if power to the system is interrupted, which may result in injuries to patients and users.
Context
GovInfoNow's records show Philips North America LLC has 129 other recalls on record since July 12, 2017. Other recent recalls of similar products include Philips Brilliance CT Scanners: Unintended Radiation Risk in Software 4.1.10.x (August 7, 2026), Philips Spectral CT 7500 Scanner May Cause Extra Radiation Exposure (August 18, 2026), and Philips North America LLC recalls Evolution upgrade 1.5T and Evolution upgrade 3.0T (August 21, 2026). Other recent recalls of similar products include Canon Alphenix INFX-8000H X-ray System Recall: Ceiling Movement Risk (December 19, 2025) and Canon Alphenix INFX-8000C X-ray System Recall: Ceiling Movement May Become Unstable (December 19, 2025).
How to tell if you have this one
Check for the model number 712201 on the machine. The serial numbers listed in the recall notice include many numbers starting with 200004 through 200125 and others.
Brand
Philips
Product
Philips DigitalDiagnost C50
Category
Medical device
FDA recall event · 2 products
All 2 products in this recall
FDA lists each product line separately under one recall event. Check your product description, lot or code numbers against each row. Every row shares the hazard and remedy on this page.
Classification
Class II
Status
Ongoing
Distribution
Nationwide including Puerto Rico and Virgin Islands Foreign: ARGENTINA Australia Austria Bosnia and Herzegovina Bulgaria China Colombia Cyprus Czech Republic Egypt France French Polynesia Germany Greece Hungary Indonesia Italy Jordan Kenya Latvia Lithuania Macedonia Malta Mexico Netherlands New Zealand Philippines Poland Portugal Puerto Rico Russian Federation Saudi Arabia Serbia Slovenia South Africa Spain Sri Lanka Switzerland Tanzania Thailand United Arab Emirates Viet Nam Yemen
Verify if the annual PM for the telescopic carriage has been completed as per the Instructions for Use.
Contact Philips Support
Reach out to Philips for guidance on whether the machine is safe to use or needs repair.
Where it went and when
Where it was distributed
Distributed nationwide, and outside the U.S.
Nationwide
Not listed
FDA distribution: “Nationwide including Puerto Rico and Virgin Islands Foreign: ARGENTINA Australia Austria Bosnia and Herzegovina Bulgaria China Colombia Cyprus Czech Republic Egypt France French Polynesia Germany Greece Hungary Indonesia Italy Jordan Kenya…” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide, and outside the U.S.
Recall timeline
FDA published this recall 41 days after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-1382-2023 (March 9, 2023) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-1382-2023 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.