Philips recalls Patient Information Center iX (Product Code 866386) and iX Expand (866390) software version 4.0.1 due to DHCP lease expiration causing sync failures when reconnecting. Affected devices may need software update.
During extended operation of the MX40 with the PIC iX, the DHCP (Dynamic Host Configuration Protocol) lease can expire on the MX40. If the DHCP lease expires while the device is offline, upon reconnecting with the PIC iX, a new IP address will be assigned to the MX40. The PIC iX will not recognize the new IP address after reconnecting and therefore the expecting settings sync fails.
Philips is recalling Patient Information Center iX and iX Expand devices with software version 4.0.1. The issue causes sync failures when reconnecting after a DHCP lease expires, but it doesn't pose a safety risk to users.
When the device goes offline, the DHCP lease can expire. Upon reconnecting, the device gets a new IP address but the Patient Information Center iX won't recognize it, causing sync failures. This is a software issue that doesn't involve physical danger.
Users of Philips Patient Information Center iX and iX Expand devices with software version 4.0.1 are most likely affected. This includes healthcare professionals using medical devices.
Check for Product Code 866386 (iX) or 866390 (iX Expand) with Software Revision 4.0.1. Serial numbers are listed in the recall notice.
Philips will provide a software update to fix the DHCP lease issue. Contact Philips support for instructions.
No, this is a software issue that causes sync failures but does not pose a safety risk.
Check for Product Code 866386 (iX) or 866390 (iX Expand) with Software Revision 4.0.1. Serial numbers are listed in the recall notice.
Philips will provide a software update to fix the issue. Contact Philips support for instructions.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0035-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-0035-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
