Lower riskMedical device recall · FDA · Published April 19, 2023
Philips Patient Information Center iX Software Recalls: DHCP Lease Expire Risk
Philips recalls Patient Information Center iX (Product Code 866386) and iX Expand (866390) software version 4.0.1 due to DHCP lease expiration causing sync failures when reconnecting. Affected devices may need software update.
During extended operation of the MX40 with the PIC iX, the DHCP (Dynamic Host Configuration Protocol) lease can expire on the MX40. If the DHCP lease expires while the device is offline, upon reconnecting with the PIC iX, a new IP address will be assigned to the MX40. The PIC iX will not recognize the new IP address after reconnecting and therefore the expecting settings sync fails.
Take action
Contact the company
📍Recalling firmPhilips North America222 Jacobs St · Cambridge, MA 02141-2296
“Philips Patient Information Center iX Software Recalls: DHCP Lease Expire Risk.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/58540-philips-patient-information-center-ix-software-recalls-dhcp-lease-expire. Based on FDA recall #Z-0035-2025 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0035-2025%22&limit=1).
Philips North America recalled Patient Information Center iX and Patient Information Center iX Expand devices on April 19, 2023, according to the FDA. The recall addresses a hazard where DHCP lease expiration causes settings sync failures. Owners should contact Philips for a remedy.
How to tell if you have it
Brand: Philips
Product: Patient Information Center iX, Product Code 866386
Product: Patient Information Center iX Expand, Product Code 866390
Software Revision: 4.0.1
Quantity: 591 devices
The hazard
During extended operation of the MX40 with the PIC iX, the DHCP lease can expire on the MX40. If the DHCP lease expires while the device is offline, upon reconnecting with the PIC iX, a new IP address will be assigned to the MX40. The PIC iX will not recognize the new IP address after reconnecting and therefore the expecting settings sync fails.
Context
GovInfoNow's records show Philips North America has 30 other recalls on record since Dec. 24, 2020. Other recent recalls of similar products include Ingenia Elition S and Ingenia Elition X (Aug. 28, 2026), PIC iX Essentials Software Freezes (July 31, 2026), and Ingenia Elition S MRE Scanner Recall (April 14, 2026). Other recent recalls of similar products include Philips Telemetry Monitor 5500 1.4 GHz Recall (June 5, 2026), Philips Smart-hopping 2.0 AP 1.4 GHz Patient Monitor Recall (Dec. 12, 2025), and Fresenius Medical Care 5008X CAREsystem Recall (Oct. 25, 2025).
How to tell if you have this one
Check for Product Code 866386 (iX) or 866390 (iX Expand) with Software Revision 4.0.1. Serial numbers are listed in the recall notice.
Brand
Philips
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Update Software
Philips will provide a software update to fix the DHCP lease issue. Contact Philips support for instructions.
Where it went and when
Where it was distributed
Distributed nationwide, and outside the U.S.
Nationwide
Not listed
FDA distribution: “Worldwide - US Nationwide distribution.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide, and outside the U.S.
Recall timeline
FDA published this recall 18 months after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-0035-2025 (April 19, 2023) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0035-2025 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.