NRT X-RAY recalls Intelli-C Left side suspended Tabletop models with serial numbers 647009, 651002, 651006, 666009, 682003 due to potential drive shaft breakage causing detector movement.
There is a potential that the drive shaft in the detector up/down (IDE) movement of the X-Ray machine may break which causes the detector to move until it is stopped by the movement end-stop.
NRT X-RAY is recalling specific Intelli-C Left side suspended Tabletop X-ray machines that may have a drive shaft that breaks, causing the detector to move until stopped. This could lead to improper X-ray imaging or safety risks if the machine malfunctions during use.
The drive shaft in the detector's up/down movement may break, causing the detector to move until it hits a stop. This could lead to improper X-ray imaging or safety issues if the machine malfunctions during use.
Medical facilities using the recalled Intelli-C Left side suspended Tabletop models are most at risk. Patients and staff could be affected if the machine malfunctions during X-ray procedures.
Check for serial numbers 647009, 651002, 651006, 666009, or 682003 on the Intelli-C Left side suspended Tabletop X-ray machines. The recall applies to specific models sold by NRT X-RAY.
Verify if your X-ray machine has serial numbers 647009, 651002, 651006, 666009, or 682003.
The recall affects Intelli-C Left side suspended Tabletop models with serial numbers 647009, 651002, 651006, 666009, and 682003.
The recall does not specify a remedy, so no fix is provided at this time.
Check for the serial numbers 647009, 651002, 651006, 666009, or 682003 on the Intelli-C Left side suspended Tabletop model.
We’ve drafted a message you can send NRT X-RAY to request your refund or repair — edit it as you like.
Subject: Recall Z-1669-2023 — NRT X-RAY NRT X-RAY Hello, I own a NRT X-RAY that is covered by recall Z-1669-2023 from NRT X-RAY. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.