NRT X-RAY recalls Intelli-C right and left suspended tabletops with faulty motor control that may cause C-arm to move unexpectedly, risking injury to patient or operator during X-ray procedures.
X-ray system C-arm may experience uncontrolled motion if 1) AC motor controller firmware has a faulty setting, 2) the Motor/gear assembly is worn, 3) CAT movement is driven at maximum speed and angulated more than 75 deg. from vertical, and 4) the emergency stop or touch guard is activated during the breaking sequence, which could lead to the C-arm hitting the patient or operator.
NRT X-RAY is recalling specific Intelli-C tabletop models that could move unexpectedly during X-ray procedures. This poses a risk of the C-arm hitting the patient or operator if the device malfunctions under certain conditions.
The X-ray system's C-arm may move uncontrollably if the AC motor controller firmware has a faulty setting, the motor/gear assembly is worn, the device is operated at maximum speed with extreme angulation, or emergency stops are activated during motion. This could cause the C-arm to strike the patient or operator.
Healthcare facilities using the recalled Intelli-C tabletops with specific serial numbers are affected. Medical staff and patients using these models during X-ray procedures are at risk of injury.
Check for the model names 'Intelli-C: Right side suspended Tabletop' (REF 03400000) or 'Left side suspended Tabletop' (REF 03400010). The serial numbers listed in the recall include specific codes like 627002, 639001, 647004, etc.
Verify if your Intelli-C tabletop has serial numbers from the list provided in the recall notice.
Reach out to NRT X-RAY for guidance on next steps if your device is affected.
The recalled models are Intelli-C: Right side suspended Tabletop (REF 03400000) and Left side suspended Tabletop (REF 03400010).
Check for the serial numbers listed in the recall, such as 627002, 639001, 647004, or 651002, 651006, 666009, etc.
Contact NRT X-RAY directly to confirm if your device is affected and follow their instructions.
We’ve drafted a message you can send NRT X-RAY to request your refund or repair — edit it as you like.
Subject: Recall Z-1784-2024 — NRT X-RAY NRT X-RAY Hello, I own a NRT X-RAY that is covered by recall Z-1784-2024 from NRT X-RAY. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
