Permobil recalls PushTracker E3 components with SmartDrive MX2+ Power Assist Device (model numbers MX2-32K to MX2-33S) due to unexpected motor failure when multiple processes run, potentially preventing user control. Affected units have software versions 1.0.00 to 1.0.04.
When multiple processes are running on the watch's Central Processing Unit (CPU), the application may fail unexpectedly. If this happens, the motor on the power assist device continues to run and the user may not be able to stop the device using tap gestures.
Permobil is recalling specific PushTracker E3 components used with the SmartDrive MX2+ Power Assist Device because the device may malfunction when multiple processes run on its CPU. This could cause the motor to keep running even when the user tries to stop it, potentially leading to loss of control.
The device's CPU may fail unexpectedly when multiple processes run, causing the motor to continue operating even after the user attempts to stop it through tap gestures. This could result in the user losing control of the power assist device.
Users of the SmartDrive MX2+ Power Assist Device with the recalled PushTracker E3 components are most at risk. This includes individuals who rely on the device for mobility assistance and have software versions 1.0.00 to 1.0.04.
Check if your PushTracker E3 component has model numbers MX2-32K, MX2-32P, MX2-32PK, MX2-33D, MX2-33P, MX2-33PK, MX2-33S, MX2-150, or MX2-167. Affected units have software versions 1.0.00 to 1.0.04.
Verify your device's software version by checking the settings menu or documentation; affected units have versions 1.0.00 to 1.0.04.
Update to the latest software version if available through the SmartDrive MX2+ Application to prevent unexpected motor failures.
Model numbers MX2-32K, MX2-32P, MX2-32PK, MX2-33D, MX2-33P, MX2-33PK, MX2-33S, MX2-150, and MX2-167.
Software versions 1.0.00 to 1.0.04.
Check if your PushTracker E3 component has one of the listed model numbers and software versions 1.0.00 to 1.0.04.
We’ve drafted a message you can send Permobil to request your refund or repair — edit it as you like.
Subject: Recall Z-2005-2023 — Permobil Permobil Hello, I own a Permobil that is covered by recall Z-2005-2023 from Permobil. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
