Permobil recalls PushTracker E2 components with SmartDrive MX2+ Power Assist Device (model numbers MX2-32K to MX2-167) due to potential uncontrolled motor operation if software fails. Affected units have software versions 1.0.00 to 1.0.04.
When multiple processes are running on the watch's Central Processing Unit (CPU), the application may fail unexpectedly. If this happens, the motor on the power assist device continues to run and the user may not be able to stop the device using tap gestures.
Permobil is recalling PushTracker E2 components used with SmartDrive MX2+ Power Assist Devices because software issues can cause the motor to keep running unexpectedly, making it impossible to stop the device using touch gestures. This could lead to unintended movement of the device while in use.
When the device's software encounters multiple processes, it may crash unexpectedly. If this occurs, the motor continues running and users cannot stop the device through touch gestures, potentially causing unintended movement.
Users of the PushTracker E2 component with SmartDrive MX2+ Power Assist Devices (model numbers MX2-32K to MX2-167) who have software versions 1.0.00 to 1.0.04 are affected. People who rely on these devices for mobility assistance are most at risk.
Check if your device has model numbers MX2-32K, MX2-32P, MX2-32PK, MX2-33D, MX2-33P, MX2-33PK, MX2-33S, MX2-150, or MX2-167. Affected units have software versions 1.0.00 to 1.0.04.
Verify your device's software version is 1.0.00 to 1.0.04 by checking the device settings.
If your software version is affected, stop using the device immediately to prevent unintended movement.
Software versions 1.0.00 to 1.0.04.
Model numbers MX2-32K, MX2-32P, MX2-32PK, MX2-33D, MX2-33P, MX2-33PK, MX2-33S, MX2-150, and MX2-167.
Check if your device has one of the model numbers listed and software version 1.0.00 to 1.0.04.
We’ve drafted a message you can send Permobil to request your refund or repair — edit it as you like.
Subject: Recall Z-2004-2023 — Permobil Permobil Hello, I own a Permobil that is covered by recall Z-2004-2023 from Permobil. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
