Philips recalls IntelliVue Patient Monitors MX400/MX450/MX500/MX550 with software version P.01.01 and Option CP2 that may not have enhanced arrhythmia detection features enabled due to factory configuration errors.
Devices with Option CP2 and initially programmed to software version P.01.01 were configured incorrectly at the factory. Therefore, Enhanced ECG Capabilities provided by Option CP2 were not enabled in these devices. Without Option C01 Full Arrhythmia, the device will not provide the yellow alarms for enhanced arrhythmia detection. This is a retrospectively reported recall from 6/14/23.
Philips is recalling certain IntelliVue Patient Monitors MX400/MX450/MX500/MX550 models with software version P.01.01 and Option CP2 that were configured incorrectly at the factory. This means the devices may not provide yellow alarms for enhanced arrhythmia detection, which could impact patient monitoring in healthcare settings.
The devices were configured incorrectly at the factory, so the Enhanced ECG Capabilities from Option CP2 were not enabled. Without this feature, the monitors may not provide yellow alarms for enhanced arrhythmia detection, which could lead to missed critical patient events.
Healthcare professionals using the IntelliVue Patient Monitors MX400/MX450/MX500/MX550 with software version P.01.01 and Option CP2 are most at risk. These devices were manufactured between June 2023 and the recall announcement date.
Check if your monitor has the model name (MX400, MX450, MX500, or MX550), software version P.01.01, and was ordered with Option CP2. The recall was announced on June 14, 2023.
Verify your monitor's model, software version, and whether Option CP2 was included when purchased.
The devices were configured incorrectly at the factory, so the Enhanced ECG Capabilities provided by Option CP2 were not enabled, meaning they may not provide yellow alarms for enhanced arrhythmia detection.
The recall does not require immediate action, but you should check your device details to confirm if it is affected. Philips has not provided a remedy for this recall.
IntelliVue Patient Monitors MX400, MX450, MX500, and MX550 with software version P.01.01 and ordered with Option CP2.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0020-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-0020-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
