Philips recalls IntelliVue Patient Monitors MX400 with L.x/M.x software versions that may not offer correct patient monitoring features. Affected units could lead to incorrect or delayed treatment.
Philips lntelliVue Patient Monitors MX400/450/500/550 Shipped or Upgraded with Incorrect Software Options. Changes were made to reflect some options becoming standard capabilities for software-version N.x. In the process, the entitlements of software options MOS, M06, and M20 were removed for software versions L.x and M.x. As a result of these changes Patient Monitors manufactured with or updated to the latest versions of software L.x or M.x will not offer the capabilities> Mmonitors with software version K.x may experience this issue too, due to software version K being out of support and the devices being provided with L.x entitlements offered by software options MOS, M06, and M20. Potential for incorrect or delayed treatment for the patient,
Philips is recalling IntelliVue Patient Monitors MX400 with specific software versions that may not provide correct patient monitoring features. This could lead to incorrect or delayed treatment for patients.
The monitors were shipped with incorrect software options that removed certain capabilities. This means patients might receive incorrect or delayed treatment due to missing features.
Healthcare professionals using Philips IntelliVue Patient Monitors MX400 with software versions L.x or M.x are most at risk. Units with software version K.x may also be affected due to outdated software.
Check for the model number 866060 on the device. Affected units have software versions L.x or M.x, or K.x with L.x entitlements.
Look for the software version on the monitor's display or documentation to determine if it is L.x, M.x, or K.x.
The monitors were shipped with incorrect software options that removed certain capabilities, potentially leading to incorrect or delayed patient treatment.
Software versions L.x and M.x for the MX400 monitors, and K.x monitors with L.x entitlements.
Check your monitor's software version. If it is L.x or M.x, contact Philips for guidance.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2508-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-2508-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
