Philips recalls IntelliVue Patient Monitors MX450 with L.x and M.x software versions that may not offer certain features due to incorrect software entitlements. Affected units could experience incorrect or delayed patient treatment.
Philips lntelliVue Patient Monitors MX400/450/500/550 Shipped or Upgraded with Incorrect Software Options. Changes were made to reflect some options becoming standard capabilities for software-version N.x. In the process, the entitlements of software options MOS, M06, and M20 were removed for software versions L.x and M.x. As a result of these changes Patient Monitors manufactured with or updated to the latest versions of software L.x or M.x will not offer the capabilities> Mmonitors with software version K.x may experience this issue too, due to software version K being out of support and the devices being provided with L.x entitlements offered by software options MOS, M06, and M20. Potential for incorrect or delayed treatment for the patient,
Philips is recalling IntelliVue Patient Monitors MX450 models with specific software versions (L.x and M.x) that may not offer certain features due to incorrect software entitlements. This could lead to incorrect or delayed patient treatment if the monitor fails to function properly.
The monitors were shipped or upgraded with incorrect software options. This means some features may not work as intended, potentially causing incorrect or delayed patient treatment. The issue is related to software entitlements that were removed during updates.
Healthcare professionals using Philips IntelliVue Patient Monitors MX450 with software versions L.x or M.x may be affected. Patients receiving care from these monitors could be at risk of incorrect or delayed treatment.
Check for the model number 866062 on the device. The monitors were shipped or upgraded with software versions L.x or M.x. Units with software version K.x may also be affected if they were provided with L.x entitlements.
Identify the software version on your monitor to determine if it is L.x or M.x.
The monitors were shipped or upgraded with incorrect software options, which removed certain features that were previously available through software entitlements.
Yes, if the monitor fails to function properly, it could lead to incorrect or delayed patient treatment.
Check for the model number 866062 and software versions L.x or M.x. Units with software version K.x may also be affected if they were provided with L.x entitlements.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2509-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-2509-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
