Abbott recalls FreeStyle Libre 2 Readers (REF: 71951-01 and 71953-01) that may show "Incompatible Sensor" message if old sensor not used for full 14 days, causing delayed glucose results.
If blood glucose monitoring system users attempt to start a new sensor, when the old sensor wasn't used for the full 14-day wear time, then the reader may display "Incompatible Sensor" message. If users don't have the previous sensor, or FreeStyle Libre 2 app, or the sensor's full wear time hasn't ended, users may be unable to start a new sensor, which could result in no or delayed glucose results
Abbott is recalling FreeStyle Libre 2 Readers that may display an "Incompatible Sensor" message if the previous sensor wasn't used for the full 14-day wear period. This could prevent users from starting a new sensor, leading to no or delayed glucose monitoring results.
If users try to start a new sensor but the old sensor wasn't used for the full 14 days, the reader may show an "Incompatible Sensor" message. This can prevent users from starting a new sensor if they don't have the previous sensor, the FreeStyle Libre 2 app, or if the sensor's full wear time hasn't ended, potentially causing delayed or no glucose results.
People using FreeStyle Libre 2 Readers with the specified reference numbers (REF: 71951-01 and 71953-01) for blood glucose monitoring. Those who have not completed the full 14-day wear period on their previous sensor are most at risk.
Check the reference numbers (REF) on your FreeStyle Libre 2 Reader. The affected models have REF: 71951-01 or 71953-01 with specific serial numbers listed in the recall notice.
Look for the "Incompatible Sensor" message when starting a new sensor. If this appears, do not proceed.
Ensure the previous sensor was used for the full 14-day wear period before starting a new sensor.
The recall occurs because if the previous sensor wasn't used for the full 14-day wear period, the reader may display an "Incompatible Sensor" message, preventing users from starting a new sensor and potentially causing delayed glucose results.
The official notice does not state that returns are required. Users should check the reader status and ensure the sensor was used for the full 14 days.
The official notice does not specify a remedy for this scenario. Users should check if they have the previous sensor or the FreeStyle Libre 2 app to start a new sensor.
We’ve drafted a message you can send Abbott Diabetes Care to request your refund or repair — edit it as you like.
Subject: Recall Z-2414-2023 — Abbott Diabetes Care Abbott Diabetes Care Hello, I own a Abbott Diabetes Care that is covered by recall Z-2414-2023 from Abbott Diabetes Care. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
