Philips Healthcare recalls Incisive CT software version 5.0 due to potential scan inaccuracies that could affect medical imaging results. Affected units may require software updates to ensure proper scan planning and safety.
Philips has identified three software issues with compliance concerns to Subchapter J: Issue 1: Coronary Computed Tomography Angiography (CTA) scan may not be triggered at the optimal time. Issue 2: Use of aborted surview for scan planning will result in deviation from intended scan area. Issue 3: Actual clinical scan with bariatric (Noah) couch will deviate from the intended scan area if surview scan length is greater than 1832mm.
Philips Healthcare is recalling Incisive CT software version 5.0 because it has three issues that could cause scans to be misaligned or not start at the right time. This might lead to incorrect medical imaging results, which could affect patient care.
The software issues could cause coronary CT scans to not start at the optimal time, lead to scans being performed in the wrong area, or cause bariatric couch scans to deviate from the intended area if the scan length exceeds 1832mm. These problems might result in incorrect medical imaging.
Medical facilities using Philips Incisive CT systems with software version 5.0 are likely affected. Patients undergoing scans with this software version may be at risk of inaccurate results.
Check if your Philips Incisive CT system has software version 5.0. The recall applies to this specific software version, not the hardware.
Verify your Incisive CT software version to see if it is 5.0.
Philips identified three software issues that could cause coronary CT scans to not start at the optimal time, scans to be performed in the wrong area, or bariatric couch scans to deviate from the intended area.
Check your software version. If it is 5.0, contact Philips Healthcare for guidance on updating to a newer version.
The recall addresses potential inaccuracies in scans, not direct injury risks. The hazard is related to medical imaging results, not physical harm.
We’ve drafted a message you can send Philips Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-2520-2023 — Philips Healthcare Philips Healthcare Hello, I own a Philips Healthcare that is covered by recall Z-2520-2023 from Philips Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
