Philips Healthcare recalls specific Incisive CT models with software V4.5 and V5.0 due to potential failure to trigger clinical scans during bolus tracking. Affected units have product codes 728143 or 728144.
Potential of failing to trigger clinical scan during Bolus Tracking.
Philips Healthcare is recalling certain Incisive CT scanners with software versions V4.5 and V5.0. This recall is due to a potential failure to properly trigger clinical scans during bolus tracking, which could affect medical imaging accuracy.
The software versions V4.5 and V5.0 may fail to properly trigger clinical scans during bolus tracking. This could lead to inaccurate imaging results if the scanner does not respond correctly to the bolus tracking process, potentially affecting patient care.
Healthcare facilities using Philips Incisive CT scanners with software versions V4.5 or V5.0 and product codes 728143 or 728144 are affected. Medical staff who operate these systems may be at risk if the scanner fails to trigger scans during bolus tracking procedures.
Check for product codes 728143 or 728144 on the scanner. The device identifier may also show (01)00884838085015 or (01)00884838105508.
Verify the software version on your Philips Incisive CT scanner to see if it is V4.5 or V5.0.
Software versions V4.5 and V5.0 are affected.
Product codes 728143 and 728144 are recalled.
Check the product code on your scanner; affected units have product codes 728143 or 728144. The device identifier may also show (01)00884838085015 or (01)00884838105508.
We’ve drafted a message you can send Philips Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-2988-2026 — Philips Healthcare Philips Healthcare Hello, I own a Philips Healthcare that is covered by recall Z-2988-2026 from Philips Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
