Philips recalls DigitalDiagnost 4 Flex/Value X-ray systems with potential for ceiling-mounted units to fail and fall. Affected models include 712028, 712227, 712032 and specific serial numbers.
Potential for units suspended on the ceiling to fail and fall.
Philips is recalling certain DigitalDiagnost 4 Flex/Value X-ray systems that may fail when suspended on the ceiling, causing them to fall. This could lead to injury if the unit falls on people or objects below.
The recalled units are designed to be mounted on ceilings for X-ray imaging. If the mounting fails, the unit could fall from the ceiling, potentially causing injury to people or objects below.
Healthcare facilities using the recalled X-ray systems are most at risk, as these units are typically installed in ceilings for medical imaging. Patients and staff near the installation area could be affected if a unit falls.
Check for model numbers 712028, 712227, or 712032. Also look for specific serial numbers listed in the recall notice, which include many combinations starting with SN15000, SN18000, SN19000, SN20000, and E1876E3421250195.
Identify if your unit has model numbers 712028, 712227, or 712032.
Check the serial number on the unit; if it matches any of the listed serial numbers, it is affected.
The recall is due to potential failure of ceiling-mounted units, which could cause them to fall and pose a risk of injury.
Check the model number (712028, 712227, or 712032) and the serial number against the list provided in the recall notice.
The recall does not specify a remedy, so affected units should be checked by a qualified professional to ensure safety.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0273-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-0273-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
