Use caution Medical device recall · FDA · Published March 22, 2024

Philips PIC iX UPS Recall: Risk of Patient Monitoring Shutdown

Philips recalls specific APC UPS units for PIC iX systems that may shut down during patient monitoring, causing delays in detecting patient condition changes. Affected units have serial numbers with date codes prior to certain values.

Plain-English summary generated from official FDA data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 FDA recall #Z-1690-2024Medical device Philips ›

Use caution until it’s fixed

Possible failure of Uninterruptable Power Supply (UPS) devices supporting the Patient Information Center (PIC) iX system, potential for the associated PIC iX system to shut down due to the lack of power. may lead to the delay in the detection of a change in a patient condition

Take action

Contact the company

Recalling firmPhilips North America Llc222 Jacobs St · Cambridge, MA 02141-2289

✎ GovInfoNow plain-language explainer

Philips recalls APC UPS units for their PIC iX patient monitoring systems. If these units fail, the patient monitoring system could shut down, delaying detection of changes in a patient's condition. Read more at govinfonow.com/recall/55731-philips-pic-ix-ups-recall-risk-of-patient-monitoring-shutdown.

Source Summary by GovInfoNow · govinfonow.com/recall/55731-philips-pic-ix-ups-recall-risk-of-patient-monitoring-shutdown · Updated August 19, 2026 · FDA enforcement record: FDA #Z-1690-2024

Cite this page

“Philips PIC iX UPS Recall: Risk of Patient Monitoring Shutdown.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/55731-philips-pic-ix-ups-recall-risk-of-patient-monitoring-shutdown. Based on FDA recall #Z-1690-2024 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-1690-2024%22&limit=1).

The FDA announced on March 22, 2024, that Philips North America LLC is recalling its Patient Information Center (PIC) iX Uninterruptable Power Supply (UPS) devices. The hazard involves a possible failure of the UPS units, which could cause the associated PIC iX system to shut down and delay detection of patient condition changes.

How to tell if you have it

Brand: Philips
Product: APC (Schneider Electric IT Corporation) 120V Uninterruptable Power Supply, Model: SCL500RM1U (serial number date codes prior to 2237*)
Product: APC (Schneider Electric IT Corporation) 230V Uninterruptable Power Supply, Model: SCL500RMI1U (serial number date codes prior to 2241*)
Quantity: 12,936 units
Distribution: Worldwide distribution including US Nationwide and countries such as Argentina, Aruba, Australia, Austria, Belgium, Bolivia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Ecuador, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Iran, Ireland, Israel, Italy, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Malaysia, Mexico, Myanmar, Netherlands, New Zealand, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, South Africa, Spain, Switzerland, Taiwan, United Kingdom, Utd. Ara Emir.

The hazard

According to the FDA, there is a possible failure of Uninterruptable Power Supply (UPS) devices supporting the Patient Information Center (PIC) iX system. This potential lack of power may lead to the associated PIC iX system shutting down, which may lead to the delay in the detection of a change in a patient condition.

Context

GovInfoNow's records show Philips North America LLC has 129 other recalls on record since July 12, 2017. Recent recalls include the Ingenia 1.5T series (Aug. 21, 2026), Spectral CT 7500 Scanner (Aug. 18, 2026), and IQon Spectral CT Software 4.7.7.x (Aug. 7, 2026). Other recent recalls of similar products include Philips PIC iX Essentials Software Freezes (July 31, 2026) and Philips Patient Information Center iX Software Freezes (July 31, 2026). Additional recent recalls include the Philips Allura Xper FD10C Medical System (Dec. 15, 2025).

How to tell if you have this one

Check the serial number on the UPS unit. Affected units have serial numbers with date codes prior to specific values (e.g., 5S210408943 was made in week 04 of 2021). The model numbers are SCL500RM1U or SCL500RMI1U.

Brand
Philips
Category
Medical device

Based on the official FDA remedy

What to do — step by step

Check UPS Serial Number
Look for the serial number on the UPS unit, which follows the format 5SYYWW123456 (e.g., 5S210408943).
Contact Philips for Details
Reach out to Philips customer support to confirm if your specific UPS unit is affected based on the serial number.

Where it went and when

Where it was distributed

Distributed nationwide, and outside the U.S.

FDA distribution: “Worldwide distribution - US Nationwide and the countries of Argentina, Aruba, Australia, Austria, Belgium, Bolivia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Ecuador, Estonia, Fiji, Finland, France, Germany, Greece, Hong…” States read from FDA’s own wording; “not listed” means the notice does not name it.

Distributed nationwide, and outside the U.S.

Recall timeline

FDA published this recall 40 days after the firm started it.

Mar 22, 2024Firm started the recall
Apr 25, 2024FDA classified it Class II
May 1, 2024Published in FDA’s Enforcement Report

Dates from the agency record only; steps without a date are left out.

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Link to this recall

<a href="https://govinfonow.com/recall/55731-philips-pic-ix-ups-recall-risk-of-patient-monitoring-shutdown">Philips PIC iX UPS Recall: Risk of Patient Monitoring Shutdown (GovInfoNow)</a>

Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

Official source: FDA Recall #Z-1690-2024 (March 22, 2024) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-1690-2024 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.