BD Pyxis MedStation ES devices with specific software versions may prevent medication access if Component Manager is configured to 'installed mode' and software patch KB 5033688 is installed. Affected units include MedStation ES (Main), Tower, Anesthesia Station ES, and CII Safe ES models.
If automated dispensing cabinets have specific software versions, and Component Manager was configured to "installed mode", and software patch KB 5033688 was installed in the production environment, then this will will lead to an error that prevents the user from accessing the dispensing software application, which may delay accessing medication.
BD Pyxis MedStation ES devices with specific software versions may prevent users from accessing medication software if Component Manager is configured to 'installed mode' and software patch KB 5033688 is installed. This could delay critical medication access for healthcare facilities.
If Component Manager is set to 'installed mode' and software patch KB 5033688 is installed in the production environment, the system may display an error that prevents users from accessing the dispensing software. This could delay medication access for patients needing critical treatments.
Healthcare facilities using BD Pyxis MedStation ES devices with specific software versions (ES 1.7.x) and serial numbers listed in the recall. Patients receiving medication through these systems may be affected if the software error occurs.
Check if your device has a serial number listed in the provided list (e.g., 13534745, 16220738) or software version ES 1.7.x. The product includes MedStation ES (Main), Tower, Anesthesia Station ES, and CII Safe ES models.
Verify if Component Manager is configured to 'installed mode' and software patch KB 5033688 is installed in the production environment.
The recall is due to a software error that may prevent users from accessing the dispensing software application if Component Manager is configured to 'installed mode' and software patch KB 5033688 is installed in the production environment.
Check if your device has a serial number listed in the provided list or software version ES 1.7.x. If affected, verify Component Manager configuration and software patch status.
The recall does not indicate a risk of serious injury; the hazard is limited to potential delays in medication access.
We’ve drafted a message you can send BD Pyxis to request your refund or repair — edit it as you like.
Subject: Recall Z-2374-2024 — BD Pyxis BD Pyxis Hello, I own a BD Pyxis that is covered by recall Z-2374-2024 from BD Pyxis. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
