Philips recalls IntelliVue Patient Monitors MX550 with L.x and M.x software versions that may not offer certain features due to incorrect entitlements, potentially causing incorrect or delayed patient treatment.
Philips lntelliVue Patient Monitors MX400/450/500/550 Shipped or Upgraded with Incorrect Software Options. Changes were made to reflect some options becoming standard capabilities for software-version N.x. In the process, the entitlements of software options MOS, M06, and M20 were removed for software versions L.x and M.x. As a result of these changes Patient Monitors manufactured with or updated to the latest versions of software L.x or M.x will not offer the capabilities> Mmonitors with software version K.x may experience this issue too, due to software version K being out of support and the devices being provided with L.x entitlements offered by software options MOS, M06, and M20. Potential for incorrect or delayed treatment for the patient,
Philips is recalling IntelliVue Patient Monitors MX550 with specific software versions (L.x and M.x) that may not provide intended features because of incorrect software entitlements. This could lead to incorrect or delayed patient treatment if the monitor fails to function properly.
The monitors were shipped with incorrect software entitlements that removed features like MOS, M06, and M20. This means the monitors may not offer certain capabilities, potentially causing incorrect or delayed patient treatment if the software issues are not addressed.
Healthcare professionals using Philips IntelliVue Patient Monitors MX550 with software versions L.x or M.x are most at risk. Patients receiving care from these monitors may experience incorrect or delayed treatment.
Check for the model number 866066 on the monitor. The device was sold with software versions L.x or M.x that may not provide certain features due to incorrect entitlements.
Identify the software version on your monitor to determine if it is L.x or M.x.
The monitors were shipped with incorrect software entitlements that removed features like MOS, M06, and M20, potentially causing incorrect or delayed patient treatment.
No, only those with software versions L.x or M.x that were shipped with incorrect entitlements.
Check the software version to see if it is L.x or M.x. If so, contact Philips for further instructions.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2511-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-2511-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
