Philips recalls IntelliVue Patient Monitors MX500 with L.x and M.x software versions that may not offer certain features due to incorrect entitlements, risking incorrect patient treatment.
Philips lntelliVue Patient Monitors MX400/450/500/550 Shipped or Upgraded with Incorrect Software Options. Changes were made to reflect some options becoming standard capabilities for software-version N.x. In the process, the entitlements of software options MOS, M06, and M20 were removed for software versions L.x and M.x. As a result of these changes Patient Monitors manufactured with or updated to the latest versions of software L.x or M.x will not offer the capabilities> Mmonitors with software version K.x may experience this issue too, due to software version K being out of support and the devices being provided with L.x entitlements offered by software options MOS, M06, and M20. Potential for incorrect or delayed treatment for the patient,
Philips is recalling IntelliVue Patient Monitors MX500 models with L.x or M.x software versions that may not provide some features due to incorrect software entitlements. This could lead to incorrect or delayed patient treatment if the monitor fails to function properly.
The monitors were shipped with incorrect software entitlements, meaning they may not offer certain features that were previously available. This could result in incorrect or delayed patient treatment if the monitor fails to function properly.
Healthcare professionals using Philips IntelliVue Patient Monitors MX500 with L.x or M.x software versions are most at risk. Patients receiving care from these monitors could experience incorrect or delayed treatment.
Check for the model number 866064 on the monitor. The software version is L.x or M.x for affected units, which may not provide all features due to incorrect entitlements.
Identify the software version on your monitor; affected units have L.x or M.x versions.
The monitors were shipped with incorrect software entitlements, meaning they may not offer certain features that were previously available.
There is a potential for incorrect or delayed patient treatment if the monitor fails to function properly.
Check for the model number 866064 and software version L.x or M.x on the monitor.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2510-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-2510-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
