Intuitive Surgical recalls da Vinci 5 surgeon console column motor connectors with serial numbers listed. Partially damaged connectors cause ergonomics errors that may delay or abort surgery until replaced.
Surgical system Error 23062 due to connector1) Partially damaged "Potential problem with ergonomics: Disable - Retry " or 2) Failed "Disable Ergonomics: Viewer, headrest, armrest, and pedal tray position cannot be adjusted until da Vinci is restarted. Contact Technical Support to report the issue: Cancel-Disable" ergonomics locked until motor replaced; may lead to delay/aborted/alternate procedure
Intuitive Surgical is recalling specific da Vinci 5 surgical console column motor connectors. These parts can cause the system to lock ergonomics settings, potentially delaying or aborting surgery until a replacement is made.
The motor connector can become partially damaged, causing the surgical system to lock ergonomics settings. This may prevent adjusting the surgeon's console until the system is restarted, potentially delaying or aborting surgery.
Surgeons using the da Vinci 5 surgical system with the recalled motor connectors (serial numbers listed) are affected. The risk is highest for medical professionals operating during procedures.
Check if your da Vinci 5 console has the serial numbers listed in the recall notice. The part number is 380730-40. The system may show error code 23062 when the issue occurs.
Look for error code 23062 on the surgical console if the motor connector is faulty.
Report the error to Intuitive Surgical's technical support to get guidance on next steps.
The da Vinci 5 surgeon console column motor connector with part number 380730-40 and the listed serial numbers.
The faulty connector can lock ergonomics settings, preventing adjustments to the console until the system restarts, which may delay or abort surgery.
No, but you should check for error code 23062 and contact technical support if issues occur.
We’ve drafted a message you can send Intuitive Surgical to request your refund or repair — edit it as you like.
Subject: Recall Z-0964-2026 — Intuitive Surgical Intuitive Surgical Hello, I own a Intuitive Surgical that is covered by recall Z-0964-2026 from Intuitive Surgical. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
