Hillrom Welch Allyn Diagnostic Cardiology Suite (Connex Cardio) software versions V2.1.0 and earlier may assign duplicate Unique Identifiers (UIDs), causing patient identification mismatches with physiological data in PACS systems.
There is the potential for exam files being assigned duplicate Unique Identifiers (UIDs),. If the system receiving the DICOM file (e.g., Picture Archiving and Communication System (PACS)) relies solely on the UID to accept exams, this could lead to a mismatch of the patients identification with their physiological data.
Baxter Healthcare Corporation is recalling Hillrom Welch Allyn Diagnostic Cardiology Suite (formerly Connex Cardio) software versions V2.1.0 and earlier. The issue could cause duplicate patient identifiers to be assigned, potentially leading to incorrect patient data matching in medical imaging systems. This is a software defect that doesn't cause physical harm but risks misidentification in critical medical contexts.
The software may assign duplicate Unique Identifiers (UIDs) to patient exams. If medical imaging systems (PACS) rely only on these UIDs to match exams with patient data, duplicate IDs could cause the system to incorrectly link a patient's physiological data with the wrong person, potentially leading to misdiagnosis or treatment errors.
Healthcare providers using the Connex Cardio software versions V2.1.0 (released August 12, 2019) and earlier (including V1.0.0 and V1.1.1 from October 18, 2017) are affected. Patients using these systems for diagnostic imaging may be at risk of misidentification if the system relies solely on Unique Identifiers.
Check if your software version is V2.1.0 (released August 12, 2019) or earlier (including V1.0.0 and V1.1.1 from October 18, 2017). Units with specific UDI/DI numbers and serial numbers listed in the recall notice are affected.
Verify your software version by checking the system settings or documentation. Versions V2.1.0 (August 12, 2019) or earlier (including V1.0.0 and V1.1.1) are affected.
Reach out to Baxter Healthcare Corporation for guidance on whether your specific unit is affected and what steps to take next.
This recall addresses a software issue that could cause duplicate patient identifiers, potentially leading to misidentification in medical imaging systems. It does not cause physical harm but risks incorrect patient data matching in critical medical contexts.
Check if your software version is V2.1.0 (released August 12, 2019) or earlier (including V1.0.0 and V1.1.1 from October 18, 2017). Affected units have specific UDI/DI numbers and serial numbers listed in the recall notice.
Yes, if your software is affected, contact Baxter Healthcare Corporation to determine if your unit is included and follow their instructions. The recall does not require immediate discontinuation of use but addresses a potential misidentification risk.
We’ve drafted a message you can send Hillrom Welch Allyn to request your refund or repair — edit it as you like.
Subject: Recall Z-0324-2025 — Hillrom Welch Allyn Hillrom Welch Allyn Hello, I own a Hillrom Welch Allyn that is covered by recall Z-0324-2025 from Hillrom Welch Allyn. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
