Securitas Healthcare recalls Arial Server Software versions 11.1.4-11.1.6 (SKU 54305) that may not alert users to emergency calls. Affected systems include those with Arial Mobile or Care Giver Applications.
Certain software versions will not notify end users of calls initiated by call points with the Arial Emergency and Nurse Call System.
Securitas Healthcare is recalling specific versions of their Arial Server Software (11.1.4 to 11.1.6, SKU 54305) because they don't notify users when emergency calls are made through the Arial Emergency and Nurse Call System. This could mean caregivers don't get alerts for urgent medical situations, potentially delaying critical help.
The software versions fail to send alerts to users when emergency calls are initiated through the Arial Emergency and Nurse Call System. This means caregivers might not be notified if someone needs immediate medical assistance, which could delay critical help.
Healthcare facilities using Arial Server Software versions 11.1.4 through 11.1.6 with the Arial Mobile or Care Giver Applications are most at risk. This affects facilities that rely on these systems for emergency call notifications.
Check if your Arial Server Software is version 11.1.4 through 11.1.6 (SKU 54305) and is used with the Arial Mobile Application or Arial Care Giver Application. The recall applies to all systems using these specific software versions.
Identify your Arial Server Software version to see if it's 11.1.4 through 11.1.6 (SKU 54305).
Update to a newer version of Arial Server Software to fix the alert issue.
The software versions 11.1.4 through 11.1.6 do not notify end users when emergency calls are initiated through the Arial Emergency and Nurse Call System.
Check if your Arial Server Software is version 11.1.4 through 11.1.6 (SKU 54305) and is used with the Arial Mobile Application or Arial Care Giver Application.
Update to a newer version of Arial Server Software to fix the alert issue.
We’ve drafted a message you can send Securitas Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-0570-2025 — Securitas Healthcare Securitas Healthcare Hello, I own a Securitas Healthcare that is covered by recall Z-0570-2025 from Securitas Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
