Securitas Healthcare recalls Arial 900 MHz Call Station Model CSK200-900MR with Firmware 1.6.3. Units sold between Jan 2023 and June 2024 may not send low battery alerts to the emergency system, risking delayed emergency response if batteries fail.
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
Securitas Healthcare is recalling Arial 900 MHz Call Stations with firmware version 1.6.3 because they may not send low battery alerts to the emergency system. This could mean emergency responders aren't notified if the battery fails without warning, potentially delaying critical help.
The firmware issue means these call stations might not send low battery alerts to the emergency system for up to seven days before the battery fails. This could delay emergency response if the battery runs out unexpectedly, especially for people who rely on these devices for medical emergencies.
People who own or use Arial 900 MHz Call Stations with firmware version 1.6.3 sold between January 1, 2023 and June 26, 2024 are affected. Those with medical needs requiring emergency alerts are most at risk.
Check if your Arial 900 MHz Call Station has model number CSK200-900MR and firmware version 1.6.3. Units sold between January 1, 2023 and June 26, 2024 are affected. Serial numbers start with 000CCC0E6 and end with various digits listed in the recall.
Verify your device's firmware version by checking the device settings or manual. If it's 1.6.3, it's affected.
Reach out to Securitas Healthcare for instructions on updating the firmware or replacing the device.
No, but you should check your firmware version and contact Securitas Healthcare for updates. The recall doesn't require immediate discontinuation.
The firmware issue may cause the call station to not send low battery alerts for up to seven days before the battery fails.
Yes, people who rely on these devices for medical emergencies are at higher risk because they may not get timely alerts if the battery fails.
We’ve drafted a message you can send Securitas Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-1032-2026 — Securitas Healthcare Securitas Healthcare Hello, I own a Securitas Healthcare that is covered by recall Z-1032-2026 from Securitas Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
