Lower risk Medical device recall · FDA · Published November 20, 2024

Philips Smart-Hopping 2.0 AP 1.4 GHz Recall: Network Disconnections and Data Loss Risk

Philips recalls Smart-Hopping 2.0 AP 1.4 GHz (Model 867216) due to network disconnections, data loss, and frequent 'Loss of AP' alerts. All software versions affected.

Plain-English summary generated from official FDA data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 FDA recall #Z-0686-2025Medical device Philips ›

Lower-risk recall

The following four issues are included: 1. Certain Channel Settings may result in an Access Point preventing a connected client device from roaming to another Access Point potentially causing the client device to appear to drop out from the network. 2. if the Access Point experiences a disconnection from the Access Point Controller exceeding 4 minutes, the Access Point may not transition through the desired state to all for clean reconnection of the client radio link. 3. Potential to experience higher than expected data dropouts, device disassociations/reassociations for their wireless clients, and frequent "Loss of AP" alerts. 4. Potential for the Smart-hopping Access Point is affected by a software issue where the Access Point will resent after 82.85 days when the frame counter reaches its limit. This causes the latest synchronization check to fail and potential for loss of patient data.

Take action

Contact the company

Recalling firmPhilips North America Llc222 Jacobs St · Cambridge, MA 02141-2289

✎ GovInfoNow plain-language explainer

Philips is recalling its Smart-Hopping 2.0 AP 1.4 GHz wireless access points (model 867216) because certain software issues can cause network disconnections, data loss, and frequent 'Loss of AP' alerts. This affects all software versions of the device. Read more at govinfonow.com/recall/53459-philips-smart-hopping-2-0-ap-1-4-ghz-recall.

Source Summary by GovInfoNow · govinfonow.com/recall/53459-philips-smart-hopping-2-0-ap-1-4-ghz-recall · Updated August 18, 2026 · FDA enforcement record: FDA #Z-0686-2025

Cite this page

“Philips Smart-Hopping 2.0 AP 1.4 GHz Recall: Network Disconnections and Data Loss Risk.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/53459-philips-smart-hopping-2-0-ap-1-4-ghz-recall. Based on FDA recall #Z-0686-2025 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0686-2025%22&limit=1).

The FDA announced on 2024-11-20 that Philips North America Llc is voluntarily recalling its Smart-Hopping 2.0 AP 1.4 GHz wireless access points due to software issues that may cause network connectivity problems and potential loss of patient data.

How to tell if you have it

Brand: Philips
Product: Smart-Hopping 2.0 AP 1.4 GHz
Model Number: 867216
UPC: 00884838099876
Units affected: 4,811

The hazard

The recall addresses four issues: certain channel settings may prevent client devices from roaming; disconnections exceeding 4 minutes may hinder reconnection; users may experience higher data dropouts and frequent alerts; and a software issue causes the Access Point to resent after 82.85 days, potentially failing synchronization checks and causing loss of patient data.

Context

GovInfoNow's records show Philips North America Llc has issued 129 other recalls since 2017-07-12. Recent similar recalls include the SmartPath to dStream for 1.5T, SmartPath to dStream for 3.0T, SmartPath to dStream for XR and 3.0T recall (2026-08-21), the Philips Spectral CT 7500 Scanner recall (2026-08-18), and the Philips IQon Spectral CT Software 4.7.7.x Recall (2026-08-07). Other recent recalls of similar products include the Philips PIC iX Essentials Software Freezes recall (2026-07-31), the Philips Patient Information Center iX Software Freezes recall (2026-07-31), and the Philips Azurion Systems R3.0 Software Issues recall (2025-12-08).

How to tell if you have this one

Check for the model number 867216 on the device or its packaging. The product was sold with GTIN 00884838099876 and UDI numbers listed in the recall notice. All software versions of this model are affected.

Brand
Philips
Product
Philips Smart-Hopping 2.0 AP 1.4 GHz. Model Number: 867216
Category
Medical device

Based on the official FDA remedy

What to do — step by step

Check Device Model
Look for the model number 867216 on the device or its packaging to confirm if it is affected.

Where it went and when

Where it was distributed

Distributed nationwide.

FDA distribution: “Nationwide distribution” States read from FDA’s own wording; “not listed” means the notice does not name it.

Distributed nationwide.

Recall timeline

FDA published this recall 35 days after the firm started it.

Nov 20, 2024Firm started the recall
Dec 17, 2024FDA classified it Class II
Dec 25, 2024Published in FDA’s Enforcement Report

Dates from the agency record only; steps without a date are left out.

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Link to this recall

<a href="https://govinfonow.com/recall/53459-philips-smart-hopping-2-0-ap-1-4-ghz-recall">Philips Smart-Hopping 2.0 AP 1.4 GHz Recall: Network Disconnections and Data Loss Risk (GovInfoNow)</a>

Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

Official source: FDA Recall #Z-0686-2025 (November 20, 2024) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0686-2025 to see it in context.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.