Lower riskMedical device recall · FDA · Published December 6, 2024
GE Medical Systems Portrait Core Services Software Recall: Patient Monitoring Loss Risk
GE Medical Systems recalls Portrait Core Services software that may lose patient monitoring after 425 days of continuous use. Affected units include specific model CSSXB with serial numbers listed. No remedy provided in recall notice.
There is a software issue that can result in the loss of patient monitoring on the Portrait Central Viewer Application after 425 days of continuous run-time.
Take action
Contact the company
📍Recalling firmGE Medical Systems, LLC3000 N Grandview Blvd · Waukesha, WI 53188-1615
“GE Medical Systems Portrait Core Services Software Recall: Patient Monitoring Loss Risk.” GovInfoNow, updated August 17, 2026. https://govinfonow.com/recall/53326-ge-medical-systems-portrait-core-services-software-recall-patient-monitoring. Based on FDA recall #Z-0918-2025 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0918-2025%22&limit=1).
GE Medical Systems, LLC voluntarily recalled Portrait Core Services software on Dec. 6, 2024, according to the FDA. The recall addresses a hazard where patient monitoring may be lost after 425 days of continuous run-time.
The FDA said a software issue can result in the loss of patient monitoring on the Portrait Central Viewer Application after 425 days of continuous run-time.
Context
GovInfoNow's records show GE Medical Systems, LLC has had 27 other recalls since March 30, 2018. Recent similar product recalls include the GE Medical Systems Portrait Core Services Software V1.1 Recall (July 20, 2026), the GE Medical Systems Portrait Core Services Software V1.0.5 Recall (July 20, 2026), and the GE Medical Systems Portrait Compute V1.2 Software Recall (July 20, 2026).
How to tell if you have this one
Check for the CSSXB model number on the software. Affected units have specific serial numbers listed in the recall notice, including SWT24040001TA through SWT24370002TA and other numbers like 6399074-7 to 6399326-2.
Brand
GE Medical Systems
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Check Software Model
Identify if your software is the Portrait Core Services model CSSXB with the listed serial numbers.
Where it went and when
Where it was distributed
Distributed nationwide and abroad; the notice names 2 states.
Named in the notice
Covered by “nationwide”
Not listed
FDA distribution: “Worldwide - US Nationwide distribution in the states of OH, TX and the countries of Australia, China, Czech Republic, France, Italy, Netherlands, Qatar, Singapore, UAE, UK.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Named in the notice: Ohio, Texas.
Recall timeline
FDA published this recall 47 days after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-0918-2025 (December 6, 2024) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0918-2025 to see it in context.
Plain-language summary written by qwen3:4b on August 17, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.