Barco recalls MNA-420, MNA-440, MNA-620, and MNA-640 encoders/decoders due to MAC address conflicts causing audio/video interruptions and device unavailability in multi-unit setups.
Cathode ray tube display system encoders and decoders have same MAC address; new system setup with two or more affected units can lead to systems not functioning reliably:audio, video and/or control signals might be interrupted or fall away, displays might switch to failover and back multiple times, devices/sources/sinks might not be discovered/available, might lead to delayed/prolonged procedures
Barco is recalling its MNA-420, MNA-440, MNA-620, and MNA-640 encoders and decoders. These devices can cause audio, video, or control signals to interrupt or fail when multiple units with the same MAC address are connected in a system.
The encoders and decoders share the same MAC address, which can cause conflicts when two or more affected units are connected. This leads to unreliable system operation, including audio/video interruptions, repeated switching between systems, and devices becoming unavailable during procedures.
Users of Barco's NexxisOR system components with the listed model numbers and serial numbers are affected. Those managing multiple video/audio systems using these devices are most at risk.
Check for the model numbers MNA-420, MNA-440, MNA-620, or MNA-640 with the specific serial numbers listed in the recall notice. These are components of the NexxisOR system.
Identify if your device is one of the recalled models: MNA-420, MNA-440, MNA-620, or MNA-640.
Confirm the device's serial number matches the list provided in the recall notice.
The encoders and decoders share the same MAC address, which can cause system failures when multiple units are connected.
Audio, video, and control signals may interrupt or fail, and devices might switch between systems repeatedly.
The recall does not specify a replacement; it only describes the issue and how to identify affected units.
We’ve drafted a message you can send Barco to request your refund or repair — edit it as you like.
Subject: Recall Z-1994-2025 — Barco Barco Hello, I own a Barco that is covered by recall Z-1994-2025 from Barco. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
