Philips recalls Ingenia 3.0T CX MRI machines with model 781271 due to potential alignment errors when reviewing images using MobiView app. Affected units may show incorrect cross-reference lines.
Potential for alignment errors in the cross reference line functionality when reviewing images generated with the MobiView application.
Philips is recalling MRI machines with model number 781271 because they might show alignment errors when reviewing images through the MobiView app. This could lead to incorrect medical interpretations if not addressed.
The cross-reference line functionality in the MobiView app might misalign when reviewing images, potentially causing incorrect medical interpretations. This issue arises from software interactions within the MRI system.
Medical facilities using Philips Ingenia 3.0T CX MRI machines with model number 781271 are most likely affected. Patients using these machines for imaging may be at risk of incorrect results if alignment errors occur.
Check for model number 781271 on the machine. Affected units have specific serial numbers listed in the recall notice, including 78012, 78016, and others.
Verify the model number on the machine; affected units have model 781271.
The specific model number is 781271.
Check for model number 781271 and verify against the list of serial numbers provided in the recall notice.
The recall record does not mention any remedy or fix for this issue.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1800-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-1800-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
