Philips recalls Ingenia Elition S MRI scanners with model numbers 781357, 782106, and 782137 due to potential alignment errors when reviewing images using the MobiView app. Affected units may show incorrect cross-reference lines.
Potential for alignment errors in the cross reference line functionality when reviewing images generated with the MobiView application.
Philips is recalling certain Ingenia Elition S MRI scanners because they might show alignment errors when reviewing images through the MobiView app. This could lead to inaccurate medical imaging results if not corrected.
The cross-reference line functionality in the MobiView app might misalign when reviewing MRI images. This could cause incorrect measurements or interpretations of medical images, potentially affecting diagnosis accuracy. However, the risk is not immediate or life-threatening.
Medical professionals using Philips Ingenia Elition S MRI scanners with model numbers 781357, 782106, or 782137 are most likely affected. Patients using these scanners may experience inaccurate imaging results if the alignment error occurs.
Check for model numbers 781357, 782106, or 782137 on the scanner. The product was sold in the U.S. and Canada between 2018 and 2020.
Verify your scanner's model number is one of 781357, 782106, or 782137.
Philips identified potential alignment errors in the cross-reference line functionality when reviewing images generated with the MobiView app.
Check for model numbers 781357, 782106, or 782137 on your scanner. The product was sold in the U.S. and Canada between 2018 and 2020.
The recall does not require immediate action. Contact Philips directly to confirm if your scanner is affected and get guidance on next steps.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1802-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-1802-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
