Philips recalls Ingenia 1.5T S MRI scanners with model 781347 due to potential alignment errors in the MobiView app. Affected units may show incorrect image cross references.
Potential for alignment errors in the cross reference line functionality when reviewing images generated with the MobiView application.
Philips is recalling MRI scanners with model number 781347 because of potential alignment errors when using the MobiView app. This could lead to incorrect image cross references during scans, though serious injury is not expected.
The MobiView app may show misaligned cross reference lines when reviewing MRI images. This could cause incorrect image interpretations, but does not pose a direct risk of injury or damage to the patient.
Patients and healthcare providers using Philips Ingenia 1.5T S MRI scanners with model number 781347 are affected. Medical staff and patients using the MobiView app for image review are most at risk.
Check for model number 781347 on the scanner. Affected units were sold with serial numbers 81042 or 81072. The UDI-DI code 00884838068421 also identifies the recalled units.
Look for model number 781347 on the scanner's label.
Reach out to Philips customer support for further assistance with the recall.
No, the recall is for potential alignment errors in the MobiView app that could cause incorrect image cross references, but serious injury is not expected.
Check for model number 781347, serial numbers 81042 or 81072, or UDI-DI code 00884838068421.
Contact Philips customer support to discuss next steps for the recall.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1796-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-1796-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
