Philips recalls Ingenuity CT systems (model 728325) in Brazil due to risk of patient couch descending unexpectedly after component replacement.
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
Philips is recalling certain Ingenuity CT systems in Brazil because the patient support table may unexpectedly drop to the lowest position after a component replacement. This could cause injury to patients or staff during medical procedures.
After a component replacement, the ball screw in the patient support table may become misaligned. This misalignment can cause the table to descend unexpectedly to the lowest position during use, potentially causing injury to patients or staff.
Medical facilities using Philips Ingenuity CT systems with model number 728325 in Brazil are most at risk. Patients and staff during imaging procedures could be affected if the couch descends unexpectedly.
Check for model number 728325 on the Philips Ingenuity CT system in Brazil. The system may have serial numbers 338014, 338028, or 338019.
Look for model number 728325 on the Philips Ingenuity CT system in Brazil.
Contact Philips North America LLC for assistance with the recall.
No, this recall applies only to medical facilities in Brazil using the specified model.
Check for model number 728325 with serial numbers 338014, 338028, or 338019 in Brazil.
Contact Philips North America LLC for assistance with the recall.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2603-2025 — Philips Philips Hello, I own a Philips that is covered by recall Z-2603-2025 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
