HiResolution recalls Sky CI M90 Sound Processors with mismatched packaging labels. Affected units may have incorrect labeling; contact for remedy.
Behind-the-ear sound processer packaging label is different then included product.
HiResolution is recalling Sky CI M90 Sound Processors due to packaging labels not matching the actual product. This mismatch could lead to confusion about the device's specifications.
The packaging label differs from the actual product, which may cause confusion about the device's specifications. This mismatch does not involve physical harm but could lead to incorrect usage or misunderstandings.
Users of the Sky CI M90 Sound Processor with model CI-5295-150 and serial numbers 249596 or 2:49603 are affected. People who rely on these devices for hearing assistance are most at risk.
Check for model number CI-5295-150 and serial numbers 249596 or 249603 on the device. The packaging label should match the product description.
Verify the model number and serial numbers on the device to confirm if it is affected.
The packaging label does not match the actual product, which could cause confusion about the device's specifications.
The recall does not specify a remedy, so check the product label to confirm if it is affected.
Look for model number CI-5295-150 and serial numbers 249596 or 249603 on the device.
We’ve drafted a message you can send HiResolution to request your refund or repair — edit it as you like.
Subject: Recall Z-1493-2026 — HiResolution HiResolution Hello, I own a HiResolution that is covered by recall Z-1493-2026 from HiResolution. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
