Philips recalls Ingenia 3.0T CX MRI scanners with MR Elastography (MRE) due to potential stiffness value errors in image reconstruction, which could lead to inaccurate scan results.
The potential for stiffness value errors when a specific range of image reconstruction parameters is used in combination with Resoundant's algorithm, leading to the reconstruction voxel size settings in the default MRE scan protocol displaying too small.
Philips is recalling certain Ingenia 3.0T CX MRI scanners with MR Elastography (MRE) because specific image reconstruction settings may cause the scanner to display too small voxel sizes. This could lead to inaccurate tissue stiffness measurements in scans, potentially affecting diagnosis.
The scanner's image reconstruction parameters, when combined with Resoundant's algorithm, can cause the default MRE scan protocol to display voxel sizes that are too small. This leads to incorrect stiffness value calculations, which might result in misdiagnosis of tissue conditions.
Medical professionals using Philips Ingenia 3.0T CX MRI scanners with MR Elastography (MRE) that have model numbers 781271 or 782105 are affected. Patients undergoing scans on these specific models may be at risk of inaccurate tissue stiffness measurements.
Check for model numbers 781271 or 782105 on the scanner. The serial numbers listed in the recall include 78017, 78013, 78014, and others for model 781271, and 78532, 78576 for model 782105.
Identify the model number on your Philips Ingenia 3.0T CX MRI scanner with MR Elastography (MRE).
Reach out to Philips North America for further instructions on potential remedies.
Model numbers 781271 and 782105 are affected.
Check the model number on your scanner; affected units have model numbers 781271 or 782105 with specific serial numbers listed in the recall notice.
Contact Philips North America directly for guidance on next steps, as the recall does not specify a remedy.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1959-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1959-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
