Philips recalls Azurion 3 M12, M15, 5 M12, 5 M20, 7 B12, 7 B20, and 7 M12 models due to HDD performance degradation after 6 years of service, which may cause imaging or motorized movement failures. System restarts may temporarily restore function.
It was identified that HDDs used in the PCs of Azurion and Allura systems may show a decrease in performance as they age, particularly beyond six years of service. Issues with an HDD may, depending on the specific system PC in which the affected HDD is installed, result in loss of imaging functionality. Additionally, in Allura systems, this may lead to loss of motorized movement, or loss of data. In some cases, a system restart may temporarily restore functionality.
Philips is recalling certain Azurion medical imaging systems because hard drives in these systems may slow down or fail after about six years of use. This could lead to imaging problems or loss of motorized movement in some systems. A system restart might temporarily fix the issue.
Hard drives in these systems can degrade in performance over time, especially after six years of use. This degradation may cause imaging functionality to fail or, in some Allura systems, lead to loss of motorized movement or data loss. A system restart might temporarily restore functionality.
Medical imaging professionals who own or use the affected Azurion models (3 M12, 3 M15, 5 M12, 5 M20, 7 B12, 7 B20, and 7 M12) are most at risk. The recall applies to systems that have been in service for more than six years.
Check if your Azurion system has a model number matching the listed models (3 M12, 3 M15, 5 M12, 5 M20, 7 B12, 7 B20, or 7 M12) and a serial number from the provided list of UDI codes.
Identify your Azurion system model (3 M12, 3 M15, 5 M12, 5 M20, 7 B12, 7 B20, or 7 M12) and verify if it matches the list of affected models.
Check if your system's unique device identifier (UDI) matches the provided list of codes for the affected models.
Philips is recalling these systems because hard drives can degrade in performance after about six years of use, potentially causing imaging or motorized movement failures.
Yes, a system restart may temporarily restore functionality, but the hard drive issue may persist.
Check if your system model matches the listed models (3 M12, 3 M15, 5 M12, 5 M20, 7 B12, 7 B20, or 7 M12) and if your UDI code is in the provided list.
We’ve drafted a message you can send Philips Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-2258-2026 — Philips Medical Systems Philips Medical Systems Hello, I own a Philips Medical Systems that is covered by recall Z-2258-2026 from Philips Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
