Visonic recalls Amber Pendants and Kits with battery drain causing shorter low battery warnings (from 30 days to 9 days). Consumers must contact Visonic for replacement.
An accelerated circuit drain of the pendant battery can result in a decreased battery life and shorter than expected "low battery" warning period, from 30 days down to a nine day warning period.
Visonic is recalling Amber Personal Emergency Response Pendants and Kits because the battery drains faster than expected, reducing the low battery warning period from 30 days to just 9 days. This means users might not get enough time to notice a low battery before the pendant stops working.
The pendant battery drains faster than normal, shortening the low battery warning period from 30 days to 9 days. This could mean users don't have enough time to notice a low battery before the pendant stops working.
Owners of Visonic Amber Pendants with part number 0-102511 or kits with model number 0-102371 are affected. Those who rely on the pendant for emergency signaling are most at risk if the battery fails unexpectedly.
Check for pendants with part number 0-102511 and serial numbers 0114147681 through 2015044165, 2513325212 through 4313226157, or 4513346942 through 5113063274. Kits have model number 0-102371 and serial numbers 0114147759 through 1713321693, 1913433218 through 3313297879, or 3713561718 through 5113063339.
Reach out to Visonic or your alarm service provider to get instructions for a replacement pendant.
Manually check the pendant's battery status frequently to ensure it's working properly.
Consumers should immediately contact Visonic or their alarm service provider for instructions on receiving a replacement pendant. Until a new pendant is received, consumers should manually test their pendant regularly for low battery status.
The battery drains faster than expected, reducing the low battery warning from 30 days to 9 days.
Check the part number on the pendant (0-102511) and serial numbers listed in the recall notice.
No, but you should test it regularly and contact Visonic for a replacement before the battery fails.
We’ve drafted a message you can send Visonic to request your refund or repair — edit it as you like.
Subject: Recall 1853 — Visonic Visonic Amber Pendants and Visonic Amber Kits Hello, I own a Visonic Amber Pendants and Visonic Amber Kits that is covered by recall 1853 from Visonic. The official recall notice states: Consumers should immediately contact Visonic or their alarm service provider for instructions on receiving a replacement pendant. Until a new pendant is received, consumers should manually test their pendant regularly for low battery status. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
