Visonic Amber SelectX PERS kits with specific serial numbers may fail to detect emergency signals after reboot. Affected users should replace base stations with new units.
Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.
Visonic Amber SelectX Personal Emergency Response Kits are recalled because their base stations can stop working after a reboot or reset, preventing emergency signals from being detected. This means users might not get help if they press the pendant's emergency button.
After a reboot or system reset, the base station may fail to detect emergency signals from the pendant. This could mean the user doesn't get help if they need assistance, like in an emergency situation.
People who own the recalled Amber SelectX kits with specific serial numbers (1612002383 to 501206949) are affected. Those who rely on the emergency system for safety are most at risk.
Check the base station's external label for the product name and serial number. Recalled units have catalog number 0-100729 and serial numbers starting with 1612002383 through 501206949.
Reach out to your system installer or a Visonic alarm professional to replace the recalled base station with a new unit.
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.
The base stations can fail to detect emergency signals after a reboot or reset, which may prevent users from getting help.
Serial numbers 1612002383 through 501206949 (with catalog number 0-100729).
Check the base station's label for the product name and serial number. Recalled units have catalog number 0-100729 and serial numbers in the range 1612002383 to 501206949.
We’ve drafted a message you can send Visonic to request your refund or repair — edit it as you like.
Subject: Recall 1620 — Visonic Visonic Amber SelectX Personal Emergency Response System (PERS) Kits Hello, I own a Visonic Amber SelectX Personal Emergency Response System (PERS) Kits that is covered by recall 1620 from Visonic. The official recall notice states: Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
