Visonic recalls Amber Classic and SelectX PERS kits where base stations in Common Area Mode fail to detect low battery warnings on remote pendants. Consumers must contact installers to reset settings or add base stations to prevent missed emergency alerts.
A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery.
Visonic is recalling Amber Classic and SelectX Personal Emergency Response System kits because the base station may not detect low battery warnings on the pendant. This could mean emergency help isn't received if the pendant battery dies. Affected units have specific serial number ranges and were sold between 2008 and 2013.
The base station may not detect when the pendant battery is low or dead. This means the user might not get emergency help if they press the pendant button when the battery is depleted. The hazard occurs only when the base station is set to Common Area Mode by a professional installer.
Owners of Amber Classic or SelectX PERS kits with base stations set to Common Area Mode are most at risk. These kits were sold from 2008 to 2013 and include specific serial number ranges.
Check the base station's external label for the product name and serial number. Recalled Classic models have catalog number 0-7425 and serial numbers starting with 0408044281 through 4410052723. Recalled SelectX models have catalog number 0-100729 and serial numbers starting with 2308600299 through 3013079617.
Reach out to your system installer or Visonic alarm professional to see if your base station is set to Common Area Mode.
If in Common Area Mode, reset the unit to another mode or add an additional base station to fix the issue.
Manually check your pendant for low battery status to ensure it works properly.
Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status.
The base station may not detect low battery warnings on the pendant if set to Common Area Mode, which could delay emergency help if the pendant battery dies.
Check the base station's label for the serial number. Recalled Classic models have serial numbers starting with 0408044281 through 4410052723, and SelectX models have serial numbers starting with 2308600299 through 3013079617.
No, only the base station configuration needs adjustment. Adding an extra base station or resetting the mode can fix the issue without full replacement.
We’ve drafted a message you can send Visonic to request your refund or repair — edit it as you like.
Subject: Recall 1456 — Visonic Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits Hello, I own a Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits that is covered by recall 1456 from Visonic. The official recall notice states: Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
