Lower risk Drug recall · FDA · Published July 31, 2020

Mentholatum Red Cross Oral Pain Recall: Labeling Error in Cotton Pellets

Mentholatum recalls Red Cross Oral Pain (benzocaine 20%) with cotton pellets due to incorrect labeling of eugenol oil. Affected products contain a labeling error that may mislead users about ingredients.

Plain-English summary generated from official FDA data by GovInfoNow · Published by Carlos Caban · How we make summaries

🇺🇸 FDA recall #D-1541-2020Drug Mentholatum ›

Lower-risk recall

Labeling; Not Elsewhere Classified: The Mentholatum Company is initiating a voluntary recall due to an error in the labeling of the cotton pellet box found within the Red Cross Oral Pain blister pack. The cotton pellet box states that the product contains "Natural Eugenol Oil" in which it does not.

Take action

Contact the company

Recalling firmThe Mentholatum Company707 Sterling Dr · Orchard Park, NY 14127-1557

✎ GovInfoNow plain-language explainer

Mentholatum is recalling Red Cross Oral Pain (benzocaine :20%) with cotton pellets because the cotton pellet box incorrectly states it contains 'Natural Eugenol Oil' when it does not. This labeling error could mislead users about the product's ingredients. Read more at govinfonow.com/recall/36875-mentholatum-red-cross-oral-pain-recall-labeling-error-in-cotton.

Source Summary by GovInfoNow · govinfonow.com/recall/36875-mentholatum-red-cross-oral-pain-recall-labeling-error-in-cotton · Updated October 5, 2026 · FDA enforcement record: FDA #D-1541-2020

Cite this page

“Mentholatum Red Cross Oral Pain Recall: Labeling Error in Cotton Pellets.” GovInfoNow, updated October 5, 2026. https://govinfonow.com/recall/36875-mentholatum-red-cross-oral-pain-recall-labeling-error-in-cotton. Based on FDA recall #D-1541-2020 (https://api.fda.gov/drug/enforcement.json?search=recall_number:%22D-1541-2020%22&limit=1).

The Food and Drug Administration announced on July 31, 2020, that The Mentholatum Company is recalling Red Cross Oral Pain blister packs due to labeling errors. The company initiated the voluntary recall after discovering the cotton pellet box incorrectly listed Natural Eugenol Oil as an ingredient.

How to tell if you have it

Brand: Mentholatum
Product: Red Cross Oral Pain (Oral Anesthetic benzocaine 20%), Maximum Strength, 1/8 Fl. Oz. (3.7 mL) bottle with Cotton Pellets
UPC: 00310742095098
NDC: 10742-8902-1
Item Number: 95090007
Lot #: 66572

The hazard

The recall addresses an error in the labeling of the cotton pellet box found within the Red Cross Oral Pain blister pack. The box states that the product contains "Natural Eugenol Oil" when it does not.

Context

GovInfoNow's records show other recent recalls of similar products include American Regent Levocarnitine Injection Recall: Missing Label Hazard (2026-04-16), Greenstone Methylprednisolone Tablets Recall: Incorrect Dosing Labeling (2026-01-15), and Lupin Ganirelix Acetate Injection Recall: Impurity Risk (2025-11-13).

How to tell if you have this one

Check for the Red Cross Oral Pain (benzocaine 20%) bottle with cotton pellets in a blister pack. The product was distributed by Mentholatum Company with NDC 10742-8902-1 and lot number 66572.

Brand
Mentholatum
Product
Red Cross Oral Pain (Oral Anesthetic benzocaine 20%), Maximum Strength, 1/8 Fl. Oz. (3.7 mL) bottle with Cotton Pellets
Category
Drug

Based on the official FDA remedy

What to do — step by step

Check Labeling
Look for the cotton pellet box stating it contains 'Natural Eugenol Oil' when it does not.

Where it went and when

Where it was distributed

Distributed nationwide.

FDA distribution: “Nationwide within the U.S.” States read from FDA’s own wording; “not listed” means the notice does not name it.

Distributed nationwide.

Recall timeline

FDA terminated this recall 22 months after the firm started it.

Jul 31, 2020Firm started the recall
Aug 24, 2020FDA classified it Class III
Sep 2, 2020Published in FDA’s Enforcement Report
May 20, 2022FDA terminated the recall

Dates from the agency record only; steps without a date are left out.

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Link to this recall

<a href="https://govinfonow.com/recall/36875-mentholatum-red-cross-oral-pain-recall-labeling-error-in-cotton">Mentholatum Red Cross Oral Pain Recall: Labeling Error in Cotton Pellets (GovInfoNow)</a>

Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

Official source: FDA Recall #D-1541-2020 (July 31, 2020) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for D-1541-2020 to see it in context.
Plain-language summary written by qwen3:4b on October 5, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.