What was recalled
In early February 2018, the U.S. Consumer Product Safety Commission (CPSC) announced a significant safety recall involving cordless electric chainsaws distributed by Hongkong Sun Rise Trading. This action affects three well-known tool brands: Greenworks, Kobalt, and Snapper. If you own one of these specific power tools, it is important to understand exactly which models are involved so you can determine whether your equipment falls under this safety notice. The recall is not limited to a single brand but spans across Greenworks Pro, Greenworks Commercial, Kobalt, and Snapper XD product lines.
The affected products are cordless electric chainsaws equipped with either 16-inch or 18-inch saw blades. These units are powered by high-capacity lithium-ion batteries, specifically those rated at 80 volts or 82 volts. To identify if your tool is part of this recall, you should look closely at the saw blade and the warning label located underneath the switch handle. The brand name—whether it reads "GreenworksPro," "Greenworks Commercial," "Kobalt," or "Snapper"—will be printed directly on the saw blade. Furthermore, the specific model number and item number (where applicable) are printed at the top of the warning label situated under the chainsaw switch handle.
The specific models included in this recall are as follows:
- Greenworks Pro 80v 16" Brushless Cordless Electric Chainsaw: This model features a green and black color scheme. Its model number is CS80L211, and there is no separate item number listed.
- Greenworks Pro 80v 18" Cordless Electric Chainsaw: Also colored green and black, this larger saw has the model number CS80L00, with no additional item number provided.
- Greenworks Commercial 82v 18" Cordless Electric Chainsaw: Distinguished by its all-black design, this commercial-grade unit carries the model number GS 180 and has no separate item number.
- Kobalt 80v 18" Cordless Electric Chainsaw: This tool is colored blue and black. It has two possible item numbers depending on how it was sold: 419015 (sold without a battery) or 670251 (sold with a battery). The model number for this unit is KCS 180.
- Snapper XD 82v 18" Cordless Electric Chainsaw: Finished in red and black, this model has the item number 1696773. Its model number is SXDCS82.
While the recall notice does not specify the exact total number of units sold or the precise geographic locations where these chainsaws were distributed, it confirms that Hongkong Sun Rise Trading was the distributor responsible for bringing these specific Greenworks, Kobalt, and Snapper models to market. The recall was officially issued on February 1, 2018, to address safety concerns regarding the chain brake guard mechanism in these particular tools.
The hazard, explained
When you pick up a cordless electric chainsaw, you are relying on several mechanical and electronic safeguards designed to keep your hands and body safe. One of the most critical of these is the chain brake guard. This component is not just a piece of plastic or metal; it is an active safety device intended to stop the cutting chain almost instantly if the saw kicks back or if you lose control. Under normal circumstances, if the nose of the saw bar contacts wood unexpectedly—a common occurrence known as kickback—the chain brake engages to lock the chain in place, preventing it from spinning forward toward you.
In this specific recall, the physical failure lies within that chain brake guard mechanism. According to the Consumer Product Safety Commission (CPSC), the guard can fail in these Greenworks, Kobalt, and Snapper models. When this failure occurs, the safety system effectively goes silent. The chainsaw continues to operate at full power even if conditions suggest it should stop. This is particularly dangerous because it removes the last line of defense between you and a high-speed cutting chain. Without a functioning brake, any sudden jerk, slip, or unexpected contact with hard wood can result in the chain continuing its motion unimpeded.
The injury risk here is direct and severe. A chainsaw chain moves at incredibly high speeds, capable of causing deep lacerations, amputations, or serious trauma to fingers, hands, arms, or legs within a fraction of a second. When the brake guard fails, you are left with no automatic protection against these sudden events. You might find yourself holding a tool that is still cutting long after your body has reacted to stop it. This delay, even if only milliseconds, can be the difference between a minor scare and a permanent injury.
While this specific recall does not list reported incidents yet, the potential for harm in this class of tool is well-documented in safety literature. Electric chainsaws are powerful tools that demand respect and constant attention. The chain brake is designed to compensate for human error or unpredictable material behavior. When that mechanical fail-safe is compromised by a manufacturing defect, the burden of safety shifts entirely to your reflexes and awareness. It is a heavy burden to carry while trying to cut wood. Understanding that the guard may not engage when needed helps explain why the CPSC has issued this immediate recall. It is not a minor inconvenience; it is a fundamental breakdown of the tool’s safety architecture.
We want you to feel confident in your tools, not anxious about them. By recognizing what physically goes wrong—the brake guard failing to stop the chain—you can appreciate why stopping use immediately is the only safe choice until the free repair is completed. This repair restores the critical link in the safety chain that protects you during those split-second moments when mistakes happen.
Who is most at risk
The primary group at risk here is anyone who owns or regularly operates the specific Greenworks, Kobalt, and Snapper cordless electric chainsaws described in this recall. Because these tools are designed for homeowners and landscapers to cut branches, trim trees, and manage yard waste, the people most likely to encounter this hazard are DIY enthusiasts, property owners with mature trees, and professional arborists who rely on these specific 80-volt or 82-volt lithium-ion models. If you have purchased one of the listed items—such as the Greenworks Pro 16-inch saw, the Kobalt 18-inch model, or the Snapper XD 18-inch chainsaw—you are directly in the circle of concern, regardless of your experience level.
While the failure mechanism involves a mechanical part—the chain brake guard—any user is vulnerable because the defect allows the chainsaw to continue operating even when the brake should engage. This means that during critical moments, such as when the chain binds in wood or when you need to stop suddenly to avoid an obstacle, the tool may not behave as expected. For experienced users who are accustomed to the power and kickback potential of electric chainsaws, this unexpected continuation of motion can lead to severe lacerations, particularly to the hands, forearms, and legs. The risk is compounded by the fact that these saws are often used in unstable positions, such as climbing trees or standing on ladders, where a sudden, uncontrolled movement of the chain can cause significant loss of balance or direct injury.
Certain demographics may face heightened vulnerability due to physical factors. Older adults, who might be using these tools for light yard maintenance, could be at greater risk because their reaction times may be slower, and their bone density or skin integrity might make them more susceptible to serious cuts or fractures from a kickback event. Similarly, younger users or those with less strength may struggle to maintain a firm grip on the saw during operation, increasing the likelihood that a malfunctioning brake guard will result in the chain contacting their body rather than just the wood. Children and pets are also at risk if they are present in the work area while the tool is being used or left unattended after use, as the recalled chainsaws may still pose a danger even when not actively cutting if the battery remains connected.
It is important to note that no incidents have been reported to date, which offers some reassurance but does not eliminate the potential for harm. The risk is latent and depends entirely on whether the chain brake guard fails during use. Therefore, the most effective way to protect yourself and your family is to assume that any user of these specific models is potentially at risk until the free repair is completed. Do not rely on your skill level alone to mitigate this defect; treat every instance of using the recalled chainsaw as a potential hazard until you have contacted Hongkong Sun Rise Trading for assistance.
How to tell if you have the recalled item
Before taking any action, it is crucial to confirm whether your specific tool is part of this recall. Because these chainsaws were distributed under several different brand names and specifications, relying solely on the brand name may not be enough. You need to look at the physical details of your saw to ensure it matches the affected models exactly. The recall involves cordless electric chainsaws from three specific brands: Greenworks, Kobalt, and Snapper. However, simply seeing one of these logos is not sufficient proof that your unit is included in the safety notice.
The most reliable way to identify a recalled unit is by checking the model number and item number printed on the tool itself. You should look for a warning label located at the top of the switch handle, underneath the chainsaw’s trigger mechanism. This label will contain the specific identification codes you need to verify against the list below. It is important to note that some models may not have an item number listed, so be sure to check both fields if they are present.
- Greenworks Pro 80v 16" Brushless Cordless Electric Chainsaw: Look for model number CS80L211. These units are colored green and black. There is no item number associated with this specific model.
- Greenworks Pro 80v 18" Cordless Electric Chainsaw: The model number to look for is CS80L00. Like the 16-inch version, these are green and black and do not have an item number.
- Greenworks Commercial 82v 18" Cordless Electric Chainsaw: Identify this model by the code GS 180. These units are entirely black and do not have an item number.
- Kobalt 80v 18" Cordless Electric Chainsaw: The model number is KCS 180. This brand’s saws are blue and black. Depending on how it was sold, the item number will be either 419015 (if sold without a battery) or 670251 (if sold with a battery).
- Snapper XD 82v 18" Cordless Electric Chainsaw: Look for model number SXDCS82. These are red and black, and the item number is 1696773.
In addition to the numbers, check the physical dimensions of your saw blade. The recalled units feature either a 16-inch or an 18-inch saw bar. Also, verify that the tool is powered by an 80-volt or 82-volt lithium-ion battery system, as this recall pertains specifically to these voltage classes. If your chainsaw matches one of the model numbers above and falls within these specifications, it is included in this safety notice. If you are unsure or cannot locate the label, do not guess; contact the distributor directly for assistance.
What to do — step by step
If you own one of the recalled Greenworks, Kobalt, or Snapper cordless electric chainsaws, your safety depends on acting quickly and methodically. The recall notice from the Consumer Product Safety Commission (CPSC) identifies a serious defect where the chain brake guard can fail, potentially allowing the saw to continue operating even when you expect it to stop. Because this is an active injury hazard, do not wait for further instructions or try to diagnose the problem yourself. Instead, follow these concrete steps immediately to protect yourself and your household.
Step 1: Stop using the chainsaw immediately. This is the most critical action you can take. Place the tool in a secure location where it cannot be accidentally turned on by family members, children, or pets. Do not attempt to use it for any reason, including light pruning or cutting small branches, until the issue is resolved. The risk of the chain brake guard failing means the tool may behave unpredictably, posing a severe cut or laceration hazard.
Step 2: Verify your model against the recall list. While you have stopped using the tool, confirm that it falls under this specific recall. Check the blade for printed brand names like "GreenworksPro," "Greenworks Commercial," "Kobalt," or "Snapper." Then, look at the warning label located underneath the switch handle to find the model number and item number. Compare these details against the list of affected models (such as Greenworks Pro 80v 16" CS80L211, Kobalt 80v 18" KCS 180, or Snapper XD 82v SXDCS82). If your model matches any of these, proceed to Step 3.
Step 3: Contact Hongkong Sun Rise Trading for a free repair. The official remedy for this recall is not a refund but a free repair. You must reach out to the distributor, Hongkong Sun Rise Trading, to initiate this process. Call their toll-free number at 888-266-7096. Be aware of their operating hours: they are available from 9 a.m. to 8 p.m. ET Monday through Thursday, and from 9 a.m. to 5 p.m. ET Friday through Sunday. Alternatively, you can visit www.greenworkstools.com and click on the “Important Safety Notice” link at the bottom of the page for online assistance.
Step 4: Follow the repair instructions provided. Once you have contacted the company, a representative will guide you through their specific repair procedure. This may involve returning the tool to them or receiving instructions on how to have it serviced locally. Do not attempt to fix the chain guard mechanism yourself, as improper repairs could create new safety hazards. Wait for official authorization and parts before proceeding with any maintenance.
Step 5: Keep records of your communication. Save any case numbers, email confirmations, or repair orders you receive from Hongkong Sun Rise Trading. This documentation proves that you acted promptly to address the safety hazard, which can be helpful if you have questions about the process later.
Your refund, repair, or replacement options
If you have determined that you own one of the affected cordless electric chainsaws, the good news is that the manufacturer and distributor have established a clear, cost-free remedy for this issue. You do not need to spend any money to fix this safety defect. The official recall notice from the Consumer Product Safety Commission (CPSC) specifies that Hongkong Sun Rise Trading will provide a free repair for all recalled units. This is the primary and most direct path to resolving the problem, ensuring that your tool is safe to use again without financial burden on your part.
To initiate this process, you will need to reach out directly to Hongkong Sun Rise Trading. They have set up dedicated support channels to handle these requests efficiently. You can contact them by calling their toll-free number at 888-266-7096. It is helpful to know their operating hours so you can plan accordingly: they are available from 9 a.m. to 8 p.m. Eastern Time on Monday through Thursday, and from 9 a.m. to 5 p.m. Eastern Time on Friday through Sunday. Having your model number and item number ready before you call will help speed up the verification process.
If you prefer to handle things online or need more detailed instructions, you can visit the official website at www.greenworkstools.com. Once there, scroll down to the very bottom of the homepage and look for a link labeled “Important Safety Notice.” Clicking this link will take you to the specific page dedicated to this recall, where you can find further information on how to proceed with the repair arrangement.
It is important to understand why a repair is being offered rather than an immediate replacement or refund. The hazard identified in this recall involves the chain brake guard failing, which could allow the chainsaw to continue operating unexpectedly. A professional repair ensures that this specific mechanical component is addressed correctly by technicians who understand the engineering of these Greenworks, Kobalt, and Snapper models. Attempting to fix it yourself might void warranties or compromise safety, so sticking to the official remedy is your best option.
While the recall facts provided do not mention a direct refund or automatic replacement as standard options, the free repair is designed to restore the product to its original safe condition. If you encounter any difficulties with the repair process or if the solution does not meet your needs, the customer service representatives at Hongkong Sun Rise Trading will be able to guide you through any additional steps they may offer. For now, the focus remains on securing that free repair to eliminate the injury hazard associated with the faulty chain brake guard.
What can happen if you ignore it
It is completely understandable why you might hesitate to stop using a tool that has become part of your daily routine or weekend projects. Perhaps the chainsaw is sitting in your garage right now, ready for a tree trimming session, and the idea of waiting for a repair feels like an unnecessary inconvenience. You might think that since nothing has gone wrong yet, the risk is minimal. However, ignoring a safety recall is not just about delaying a fix; it is about accepting a known, mechanical failure that fundamentally compromises the tool’s most critical safety feature. In this specific case, the issue lies with the chain brake guard, a small but vital component designed to stop the cutting chain almost instantly if you lose control or encounter unexpected resistance.
When this guard fails, the chainsaw loses its ability to engage that emergency stop. This means that if the saw kicks back—a common and dangerous reaction in chainsaw operation—or if you accidentally bump the trigger while carrying the tool, the chain will continue to spin at high speed without any mechanism to halt it immediately. For a cordless electric chainsaw with an 80 or 82-volt lithium-ion battery, that spinning chain is not just moving; it is moving with significant force and sharpness. The consequence of continuing to use the tool in this state is a direct and immediate risk of serious physical injury. We are talking about deep lacerations, severed tendons, or puncture wounds, particularly to the hands, arms, or legs, which are naturally positioned close to the cutting path during normal operation.
While the Consumer Product Safety Commission report indicates that no incidents have been reported to date for this specific batch, the absence of current injuries does not mean the hazard is absent. It simply means that, up until now, users may have been lucky, or they may have stopped using the saw before a failure occurred. Relying on luck with power tools is a dangerous gamble. The design flaw exists independently of user error; it is a mechanical vulnerability that can trigger at any moment, regardless of how careful you are. By continuing to use the recalled Greenworks, Kobalt, or Snapper chainsaws, you are essentially operating a tool that has been stripped of its primary defense against accidental activation.
The real-world consequence of ignoring this recall is not just a potential medical bill or a missed workday for recovery. It is the possibility of permanent damage to your mobility and dexterity. A severe cut from a chainsaw chain often requires complex surgery, extensive rehabilitation, and can result in long-term limitations on how you use that hand for the rest of your life. The free repair offered by Hongkong Sun Rise Trading is designed to restore that critical safety function, ensuring that if a kickback occurs, the chain stops before it can cause harm. Choosing not to act on this recall means you are choosing to face that risk head-on, every single time you pull the trigger, with no guarantee that your next project will be injury-free.
Staying safe: broader tips
Electric chainsaws are powerful tools that demand respect and careful handling, regardless of the brand or voltage. While this specific recall addresses a mechanical failure in the chain brake guard, the underlying principle remains vital for all users: proper maintenance and situational awareness are your best defenses against injury. One of the most critical aspects of owning any cordless power tool is understanding its battery system. Lithium-ion batteries, which power the models involved in this recall as well as many other modern tools, require specific care to remain safe. Always charge them using the manufacturer-approved charger, avoid exposing them to extreme temperatures, and never attempt to disassemble a damaged battery pack. If a battery shows signs of swelling, leakage, or physical damage, stop using it immediately and follow the retailer’s disposal guidelines.
Beyond the tool itself, your personal protective equipment (PPE) plays a significant role in preventing serious injuries. When operating any chainsaw, whether gas or electric, always wear safety glasses to protect your eyes from flying debris, heavy-duty gloves for better grip and hand protection, and hearing protection if the noise level is high. Sturdy, non-slip boots with good traction are also essential to maintain balance on uneven ground. Never operate a chainsaw while fatigued, distracted, or under the influence of medications that may impair your judgment or reaction time.
Regular inspection of your tool before each use is another simple but effective habit. Check the chain tension and sharpness regularly; a loose or dull chain can kick back more easily, increasing the risk of injury. Ensure that all guards and safety features are in place and functioning correctly. If you notice any unusual vibrations, sounds, or performance issues, cease operation immediately. Do not try to fix complex mechanical problems yourself unless you are qualified; instead, contact the manufacturer or a certified service center.
Finally, stay informed about product safety by periodically checking for recalls from agencies like the CPSC. Signing up for email alerts or visiting their website regularly can help you identify potential hazards early. Keep your purchase receipts and warranty information in a safe place so you can quickly access model numbers and contact details if needed. By combining these general safety practices with prompt action when a recall is issued, you can enjoy the benefits of your tools while minimizing risks to yourself and your family.