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✎ GovInfoNow plain-language explainer
GreatCall is recalling certain Lively Mobile Plus emergency alert devices because the call button can fail when pushed during an emergency. This defect means users might not be able to summon help when needed. Consumers should immediately stop using the device and contact GreatCall to receive a full refund. Read more at govinfonow.com/recall/3253-lively-mobile-plus-recall-call-button-may-fail-in-emergencies.
“Lively Mobile Plus Recall: Call Button May Fail in Emergencies.” GovInfoNow, updated October 11, 2026. https://govinfonow.com/recall/3253-lively-mobile-plus-recall-call-button-may-fail-in-emergencies. Based on CPSC recall #8655 (https://www.cpsc.gov/Recalls/2019/GreatCall-Recalls-Lively-Mobile-Plus-Emergency-Alert-Device-Due-to-Risk-of-Call-Button-Failing-in-an-Emergency-Recall-Alert).
The Consumer Product Safety Commission announced on Aug. 30, 2019, that GreatCall is recalling Lively Mobile Plus emergency alert devices due to a failing call button. Owners should stop using the device and contact GreatCall for a full refund.
How to tell if you have it
Brand: Lively
Product: Lively Mobile Plus Emergency Alert Device
Model number: GCR4
Date codes: 19.01 or 19.03
Manufactured: January through April 2019
Colors: Silver and black with "GreatCall" printed on the front
Sold at: Best Buy, Walmart, www.greatcall.com, and www.amazon.com
Sale period: April 2019 through May 2019
Price: $25 to $50
What to do
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly. Consumers may also call 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email customerservice@greatcall.com, or visit www.greatcall.com and click on Product Support.
The hazard
The call button can fail when pushed by the consumer in an emergency. The agency reported no incidents or injuries related to this recall.
How to tell if you have this one
Check if your device is silver and black with "GreatCall" printed near the top of the front. Look for model number GCR4 on the back and a date code of 19.01 or 19.03 on the barcode label. These devices were sold from April 2019 through May 2019.
Brand
Lively
Product
Lively Mobile Plus Emergency Alert Devices
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Stop Using Device
Immediately cease using the Lively Mobile Plus emergency alert device.
Contact GreatCall
Call 800-359-1791 (5 a.m. to 8 p.m. PT daily), email customerservice@greatcall.com, or visit www.greatcall.com for product support.
Receive Refund
GreatCall will provide a full refund for the recalled device.
Official remedy
What CPSC says to do
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Where it went
Where it was sold
Sold nationwide.
Nationwide
Not listed
CPSC “Sold at”: “Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.”
The devices were sold at Best Buy and Walmart stores nationwide, as well as online at www.greatcall.com and www.amazon.com, from April 2019 through May 2019.
Take action
Contact Lively
We’ve drafted a message you can send Lively to request your refund or repair — edit it as you like.
Subject: Recall 8655 — Lively Mobile Plus Recall: Call Button May Fail in Emergencies
Hello,
I own a Lively Mobile Plus Recall: Call Button May Fail in Emergencies that is covered by recall 8655 from Lively.
The official recall notice states: Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3.6:35b-a3b on October 11, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.